Michelle Guerin-Owens

Store Manager

QuickChek

Whitehouse, New Jersey

07.1996 - 03.2025

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Implemented successful business strategies to increase revenue and target new markets.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Monitored employee performance and identified performance gaps for corrective action.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Trained and mentored associates to teach daily tasks and procedures.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Managed inventory tracking and physical inventory counts to minimize shrink
Conducted daily store operations, including opening and closing procedures and cash handling.
Identified opportunities for cost savings through waste reduction initiatives.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Updated and maintained store signage and displays.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Delegated work to staff, setting priorities and goals.
Updated POS system with new products and promotional offers.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Monitored progress by establishing plans, budgets and measuring results.
Monitored inventory levels and placed orders to restock shelves.
Organized promotional events to increase product awareness.
Prepared monthly reports on sales figures, expenses, and profits.
Ensured compliance with safety regulations and company policies.
Developed strategies to maximize sales and profitability.
Established store tactics and strategies to achieve operational performance and sales goals.
Strengthened work flow productivity by hiring, managing and developing top talent.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Maintained updated knowledge through continuing education and advanced training.

Summary

Overview

Work History

Store Manager

Education

Bachelor of Arts - Psychology

Skills

Accomplishments

References

Timeline

Store Manager

Bachelor of Arts - Psychology

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