Jessica Schweppe
St. Louis,MO
Summary
People-oriented business professional with multi-faceted experience in operations, customer experience, sales, warehousing, and point of sale systems. Strong dedication to cultivating a positive, and enjoyable work experience and company image. Proven experience creating lasting customer relationships and improving operations.
Overview
14
14
years of professional experience
Work History
Vice President of Customer Experience
Elite Cuisine LLC
02.2023 - Current
- Build and route onsite visit schedules
- Communicate daily with high-level clients
- Identify growth opportunities and develop strategic plans to add new revenue streams
- Spearhead and organize restructuring initiatives
- Audit and confirm all plans are being completed
- Continue to add value through increased sales and assisting in new account acquisitions despite challenging economic conditions
- Coordinate and implement price increases
- Complete strategic planning and yearly Board of Directors presentations.
Director of Micro Market Operations
Elite Cuisine LLC
05.2015 - 04.2018
- Assisted in the acquisition of new accounts by joining the sales process
- Interview, hire, and train new employees for various positions
- Schedule, coordinate, and assist with new account installations
- Build and maintain high-level client relations
- Coordinate quarterly account reviews
- Cultivate an overall positive customer experience
- Leverage technology to increase operational efficiencies
Manager of Micro Market Operations
Elite Cuisine LLC
07.2010 - 05.2015
- Coordinate, manage, and execute daily operations necessary for the function and success of over 50 self-service markets
- Map, route, and administer multiple delivery drivers and customer service representatives
- Field any service calls and customer concerns to increase customer satisfaction through communication and high-quality service
- Build and maintain client relations
- Research and implement new systems to improve operations through automation and employee satisfaction
- Increase same store sales through data analytics and product development
- Launch new products based on market and consumer research
Education
BA Psychology -
University of Missouri-Kansas City
05.2015
Skills
- Communication at all levels
- Organization
- Problem Solving
- Customer Service
- Customer Relations
- Technical Skills
- Public Speaking
- Training
TITLE
VP of Customer Experience
Interests
- Psychology
- Travel
- Reading
- Self-Improvement
Timeline
Vice President of Customer Experience
Elite Cuisine LLC
02.2023 - Current
Director of Micro Market Operations
Elite Cuisine LLC
05.2015 - 04.2018
Manager of Micro Market Operations
Elite Cuisine LLC
07.2010 - 05.2015
BA Psychology -
University of Missouri-Kansas City
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