Jessica Sederstrom
Elk River,MN
Summary
Motivated customer service rep experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Grand Rental Holdings
Elk River, MN
05.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Processed customer adjustments to maintain financial accounts.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Implemented and developed customer service training processes.
- Processed [Number] invoices each weeks and mailed documentation to clients.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Created and maintained detailed database to develop promotional sales.
Education
High School Diploma -
Cambridge Isanti High School
Cambridge, MN05.2008
Skills
- Fleet Dispatching
- Business Development Understanding
- Account Management
- Active Listening
- Credit Card Payment Processing
- Sales Expertise
- Stocking and Replenishing
- Retail Sales Customer Service
- Customer Relations
- Report Creation
- Conflict Resolution
- Service Standard Compliance
- Critical Thinking
- Data Evaluation
- Receiving Support
- Clerical Support
- Team Development
- Order Processing
- Retail Materials Management
- Records Preparation
- Schedule Mastery
- Shipping and Receiving Understanding
- Customer Service
- Computer Proficiency
- Typing Proficiency
- Office Equipment Proficiency
- Delivery Scheduling
- Professional Telephone Demeanor
- Managing Multiple Tasks
- Route Dispatch
- Problem-Solving Ability
- Quality Control
- Money Handling Abilities
- Product Organization
- Store Maintenance
Certification
Cprs certification
Timeline
Customer Service Representative
Grand Rental Holdings
05.2022 - Current
High School Diploma -
Cambridge Isanti High School