Jessica Sersland
Arvilla,USA
Summary
Executed patient care management, clinical instruction, and healthcare coordination to enhance patient outcomes and support healthcare teams.
Overview
12
12
years of professional experience
Work History
Clinic Manager
Crossover Health
Grand Forks, ND
12.2024 - Current
- Oversaw daily clinic operations, ensuring adherence to quality standards and compliance regulations.
- Implemented process improvements, enhancing patient flow and reducing wait times.
- Developed staff training programs, fostering professional development and operational efficiency.
- Managed budgetary allocations, optimizing resource utilization across departments.
EHR Clinical Instructor
Deep Mile, Grand Forks Air Force Base
01.2023 - 12.2024
- Implemented structured training methodologies to ensure adherence to DOD-approved workflows and effective knowledge transfer.
- Monitored clinic workflows while providing hands-on support to optimize operational effectiveness.
- Assessed training trends to implement change management strategies and deliver targeted instructional support for improved operational workflows.
LPN SNF Care Coordinator
Arkos Health, Fargo, ND
Fargo, ND
09.2022 - 01.2023
- Conduct comprehensive patient assessments and ensure safe discharge of enrolled insurance patients.
- Communicate effectively with medical staff at nursing homes and introduce Arkos Health solutions.
- Enroll patients in Arkos Health services and ensure their healthcare needs are met.
LPN Rehab Liaison
Encompass Health, Grand Forks, ND
Grand Forks, ND
07.2022 - 08.2022
- Conduct patient assessments and coordinate with medical staff for transitions to inpatient acute rehab.
- Market rehab services to patients, families, social works, case managers, and healthcare providers.
- Educate stakeholders on the level of care and benefits of rehab services for optimal patient outcomes.
LPN
Prairie Quest Consulting, 319 Medical Group, Grand Forks AFB
Grand Forks, ND
06.2021 - 07.2022
- Accurately process patient referral, ensuring correct location and specialty.
- Manage necessary paperwork and coordinate with Tricare to meet patient healthcare needs.
- Facilitate communication between medical staff and ensure comprehensive patient care.
LPN
Department Veterans Affairs, Fargo, ND
Fargo, ND
10.2013 - 09.2019
- Plan and manage patient care tailored to individual needs.
- Conduct patient interviews, record medical histories, obtain vital signs.
- Administer medications, perform healthcare procedures, and document patient conditions and reactions.
- Report findings to healthcare professionals to ensure quality care in both clinic and acute care settings.
Education
AAS - Licensed Practical Nurse
Northland Community and Technical College
East Grand Forks, MNSkills
- Coordinated multidisciplinary teams to streamline patient care management and improve overall treatment efficiency
- Executed meticulous record-keeping practices to uphold confidentiality and integrity of patient information
- Implemented best practices for EHR systems to improve operational efficiency and support clinical staff
- Streamlined referral processing workflows to enhance efficiency and improve patient outcomes
- Completed IV certification to ensure compliance with healthcare regulations and best practices
- Monitored patient responses and documented medication administration to maintain accurate health records
- Executed thorough assessments of patient conditions, ensuring accurate diagnosis and effective management strategies
- Designed and implemented clinical instruction strategies to ensure effective knowledge transfer and competency development
- Managed communication and collaboration among healthcare providers to ensure comprehensive patient support
- Coordinated interdisciplinary communication efforts to ensure alignment and clarity across various departments
- Developed and implemented change management strategies to ensure stakeholder engagement and alignment
Timeline
Clinic Manager
Crossover Health
12.2024 - Current
EHR Clinical Instructor
Deep Mile, Grand Forks Air Force Base
01.2023 - 12.2024
LPN SNF Care Coordinator
Arkos Health, Fargo, ND
09.2022 - 01.2023
LPN Rehab Liaison
Encompass Health, Grand Forks, ND
07.2022 - 08.2022
LPN
Prairie Quest Consulting, 319 Medical Group, Grand Forks AFB
06.2021 - 07.2022
LPN
Department Veterans Affairs, Fargo, ND
10.2013 - 09.2019
AAS - Licensed Practical Nurse
Northland Community and Technical College