Jessica Setien
Apopka
Summary
With a proven track record of driving substantial profits for companies over the past 10+ years, I consistently exceed customer expectations and contribute to company sales. Dedication to each position has allowed me to gain extensive knowledge and insights on how to become a valuable asset to any organization. Building strong relationships, prioritizing client satisfaction, delivering impeccable customer service, and possessing extensive sales knowledge are some of my key strengths. Moreover, proven success in driving extraordinary business growth and providing exceptional customer service positions me to make a significant impact on your organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Texas de Brazil
07.2014 - Current
- Instilled a shared, enthusiastic commitment to customer service
- High-paced environment, typically serving 6-7 tables at or time or events hosting 100+
- implemented innovative approaches to training and development, resulting in increased employee engagement and satisfaction
- Competed in wine sales competitions consistently ranking in top sales
- Applied creativity and identified new ways of building strategic ways to promote sales and service
- Negotiated resolved customer concerns to ensure satisfaction for the guest
- Complied daily sales numbers and profits to accurately account where sales can improve
Fine Dining Server
Fogo De Minas
06.2022 - 01.2023
- Quick, decisive, and highly strategic in identifying, evaluating, selecting and executing the right sales strategies
- Consistently promoted and boosted up sales due to up selling of items
- Frequently assisted fellow team members during rush periods to promote teamwork while providing exceptional service and guest dining experience to increase the goodwill and profit of the company
- Trained new waiters and floor staff on guest expectations and company values
Accounting Assistant ~ Medical Billing
Spine and Healthcare
08.2018 - 08.2019
- Create financial reports and supported all areas of responsibilities following the established schedule
- Reviewed claims and explanation of benefits on insurance carriers websites and collected on aged accounts
- Drafted Denials management strategies including appeals, rebills, corrected claims
- Review and analyze balance sheets, income statements, cash flow statements, and variance narratives
- Liaised with involved attorneys to assist with document preparation and evidence discovery
Sales Lead
Calvin Klein
02.2013 - 07.2014
- Oversaw the production of daily expense reports
- Worked with branch personnel and vendor representatives to identify potential stocking items
- Utilized reports to analyze and impact business trends for establishment
- Built and maintained pipeline that supported monthly, quarterly and annual goals
Skills
- Bilingual (English and Spanish)
- Relationship Building & Retention
- Overproducing Revenue Targets
- Workflow Organization
- Solution-Driven Sales Expert
- Cross-Functional Team Leadership
- Employee coaching
Certification
Real Estate Salespersons License
Timeline
Fine Dining Server
Fogo De Minas
06.2022 - 01.2023
Accounting Assistant ~ Medical Billing
Spine and Healthcare
08.2018 - 08.2019
Fine Dining Server
Texas de Brazil
07.2014 - Current
Sales Lead
Calvin Klein
02.2013 - 07.2014
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