Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Shamrell

Kelso,WA

Summary

Versatile professional with a proven track record in client relationship building and office administration, notably at Catalina Structured Funding, Inc. Skilled in leveraging strong communication skills and attention to detail to exceed sales quotas and streamline patient intake processes. Demonstrates exceptional problem-solving abilities and interpersonal relationships, ensuring client and patient satisfaction.

Overview

15
15
years of professional experience

Work History

Account Executive

Catalina Structured Funding, Inc.
01.2023 - 10.2024
  • Achieved or exceeded company-defined sales quotas.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Daycare Provider

Self-Employed
06.2016 - 10.2022
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
  • Supported families during transitions such as toilet training or starting school by providing guidance on strategies for success at home.
  • Contributed to maintaining accurate records of attendance, immunizations, allergies, special needs information for each child under care.
  • Offered top-notch care to 6+ children at once, ranging in age from 6months to 13 years old.

Medical Office Administrative Assistant

PeaceHealth Medical Group
01.2010 - 07.2011
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Supported office staff and operational requirements with administrative tasks.
  • Assisted with the implementation of new patient registration procedures, streamlining the intake process for both patients and staff.
  • Coordinated referral processes for specialist consultations or diagnostic tests requested by physicians.
  • Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
  • Answered phone calls and messages for 5-physicians for neurology and sleep center facility, scheduling appointments, and handling patient inquiries.

Education

High School Diploma -

Homeschool
Vancouver, WA
05-2002

Skills

  • Client Relationship Building
  • Account Management
  • Relationship building and management
  • Interpersonal Relationships
  • Recordkeeping requirements
  • Strong Communication Skills
  • Professional telephone etiquette
  • Patient Scheduling Management
  • Attention to Detail
  • Problem-Solving
  • Office Administration

Timeline

Account Executive

Catalina Structured Funding, Inc.
01.2023 - 10.2024

Daycare Provider

Self-Employed
06.2016 - 10.2022

Medical Office Administrative Assistant

PeaceHealth Medical Group
01.2010 - 07.2011

High School Diploma -

Homeschool

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Jessica Shamrell