Jessica Shanahan
Naperville,IL
Summary
I am a dynamic Team Lead at Two Bostons with knowledge in performance coaching and operational tasks. I'm knowledgeable in enhancing customer experiences to deliver the perfect purchase while driving sales through effective merchandising and relationship-building. I'm committed to fostering teamwork and positivity, consistently striving to meet personal sales goals, and mentoring coworkers to achieve success and fun experiences in the workplace.
Overview
4
4
years of professional experience
Work History
Team Lead
Two Bostons
06.2021 - Current
- Mentored and trained fellow team members, fostering skill development, and enhancing overall performance.
- Promoted a positive work environment through teamwork and open communication.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Developed effective improvement plans in alignment with personal goals.
- Optimized customer experience by delivering superior services, and effectively troubleshooting customer issues.
- Provided exceptional customer service, addressing inquiries, and resolving issues.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
- Assisted in inventory management and organizing/creating merchandise displays.
- Developed product knowledge through continuous learning and hard work.
- Managed checklists and tasks needing to be done, ensuring the store's cleanliness and organization to enhance the shopping experience for customers.
- Assisted in managing inventory numbers, packing up and processing shipments, and restocking merchandise.
- Promoted store events by engaging with customers on the sales floor, driving awareness of promotions, and boosting sales conversion rates.
- Created visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Meeting personal sales goals through proactive engagement with customers and upselling techniques.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Education
High School Diploma -
Naperville North High School
NapervilleNo Degree -
College of DuPage
Glen Ellyn, ILSkills
- Team leadership
- Performance coaching for coworkers
- Merchandising displays
- Effective communication skills with customers and coworkers
- Attention to detail
- Customer focused; relationship building
- Operational, back of house management
- Employee training
- Ownership thinking
- Growing sales and creating the perfect purchase
- Positivity
- Teamwork and collaboration
Accomplishments
- Achieved a Team Lead role through effectively demonstrating my hard work ethic
- Have been working at Two Bostons for 4 years
Languages
English
Native or Bilingual
Timeline
Team Lead
Two Bostons
06.2021 - Current
High School Diploma -
Naperville North High School
No Degree -
College of DuPage