Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Shepard

Galesburg,IL

Summary

Outgoing and friendly, delivering customer service, and managerial excellence in all facets of  public interaction.  Excels in event management, scheduling, and multi-tasking.  Dedicated to business success and proficient at supporting all staff and customer needs.

Overview

11
11
years of professional experience

Work History

Bar Manager

How Dog Inc
Galesburg, IL
11.2015 - Current
  • Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
  • Created effective employee schedules that maintained coverage at peak times and minimized labor costs.
  • Motivated and disciplined employees according to established requirements.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Collaborated on hiring and termination decisions with management.
  • Addressed guest concerns and resolved all issues to guests’ satisfaction.

Bank Teller

Midwest Bank of Western Illinois
Galesburg, IL
08.2013 - 04.2014
  • Collected member loan payments.
  • Met with clients to generate new business and negotiate contracts.
  • Organized, stocked and maintained the teller window area.
  • Handled various accounting transactions.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Maintained friendly and professional customer interactions.
  • Continued education on current banking products.
  • Sold cashier's checks, traveler's checks and money orders.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.

Education

High School Diploma -

United High School
Monmouth IL
2008

Skills

  • Customer service
  • Personable and outgoing
  • Verbal and written communication
  • Experienced with MS Office 

Timeline

Bar Manager

How Dog Inc
11.2015 - Current

Bank Teller

Midwest Bank of Western Illinois
08.2013 - 04.2014

High School Diploma -

United High School

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Jessica Shepard