Jessica Shettlesworth

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.

• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.

Handled money and helped assist customers.

• Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
• Reviewed tickets, identification and passports to verify traveler identity.

• Opening shift duties and closing side work
• Busy tourist destination.

• Started as a server and left as a
• I trained new employees and was responsible for shift meetings
• High volume upscale cuisine.