Jessica Shick
Winchester,VA
Summary
Dynamic and results-driven professional with extensive experience at Sportsman's Warehouse, excelling in customer service and team leadership. Proven track record in optimizing inventory management and enhancing operational efficiency. Skilled in staff training and development, fostering a collaborative environment that drives sales growth and improves customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Sportsman's Warehouse
- Assisted in training new staff on operational procedures and customer service protocols.
- Coordinated inventory management and ensured accurate stock levels for optimal sales performance.
- Developed product displays to enhance customer engagement and increase merchandise visibility.
- Analyzed sales data to identify trends and recommend adjustments to inventory strategies.
- Implemented process improvements that streamlined daily operations and reduced workflow bottlenecks.
- Supervised team members, fostering collaboration and maintaining a high standard of service quality.
- Evaluated employee performance, providing constructive feedback to support professional growth and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Department Manager
Sportsman's Warehouse
Winchester, VA
10.2023 - 10.2025
- Oversaw daily operations, ensuring efficient workflow and high standards of customer service.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Implemented inventory management practices, optimizing stock levels and reducing discrepancies.
- Coordinated promotional events, increasing customer engagement and driving sales growth.
- Analyzed sales data to identify trends, recommending strategies for increased profitability and market reach.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced team productivity by implementing streamlined workflow processes.
Assistant Manager
Walmart
Front Royal, VA
01.2022 - 10.2023
- Led initiatives to improve store layout, enhancing customer experience and boosting foot traffic.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Department Manager
Walmart
Front Royal, VA
09.2019 - 01.2022
- Developed scheduling systems to improve staff coverage during peak hours, enhancing customer satisfaction.
- Fostered a collaborative team environment, promoting open communication and effective problem-solving among staff.
- Streamlined operational processes, resulting in improved efficiency and reduced operational costs.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Education
High School Diploma -
Handles High School
Winchester VASkills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Team motivation
Staff training and development
Task delegation
Workload management
Operations management
Timeline
Department Manager
Sportsman's Warehouse
10.2023 - 10.2025
Assistant Manager
Walmart
01.2022 - 10.2023
Department Manager
Walmart
09.2019 - 01.2022
Assistant Manager
Sportsman's Warehouse
High School Diploma -
Handles High School