Jessica Shippey
Fernandina Beach,FL
Summary
Dynamic and personable Bartender and Stylist with a proven track record at Emerald Goat, excelling in customer service and creative mixology. Demonstrated ability to increase customer satisfaction and repeat business through exceptional service and beverage preparation skills. Skilled in team training and development, adept at creating a welcoming atmosphere and mastering inventory management.
Overview
18
18
years of professional experience
Work History
Bartender
Emerald Goat
03.2015 - 03.2024
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Stylist
Wisteria Salon
01.2006 - 05.2010
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Education
Cosmetology - Cosmetology
Kennesaw Cosmetology
Kennesaw, GA12.2005
Graduation - General
Pope High School
Marietta, GA01.1999
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Outgoing Personality
- Cleanliness and hygiene
- Customer service expertise
- Organizational ability
- Responsible Alcohol Service
- Handling Difficult Customers
- Cash Register Operation
- Menu Memorization
- Memory retention
- Suggestive Selling
- Alcohol awareness
- Food Service
- Team training and development
- Beverage Preparation
- Drink Preparation Techniques
- Inventory
- Sales expertise
- Classic cocktails
- Wine and liquor knowledge
- Health codes compliance
- Changing beer kegs
- Basic accounting
- Creative Mixology
- Ordering bar supplies
- Aloha POS
- Order Management
- Food Preparation
- Garnishing Drinks
- Preparing garnishes
- Glassware knowledge
- Knowledge of craft and microbrews
- Proficient in mixology
- Bar restocking
- Anticipating guest needs
- Beer and wine recommendations
Timeline
Bartender
Emerald Goat
03.2015 - 03.2024
Stylist
Wisteria Salon
01.2006 - 05.2010
Cosmetology - Cosmetology
Kennesaw Cosmetology
Graduation - General
Pope High School