Summary
Work History
Education
Skills
Timeline
Generic

Jessica Shirah

Perry

Summary

Dynamic Customer Service Representative with proven expertise at Tell Him Market, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Successfully managed high-stress situations, leading to improved customer satisfaction and repeat business. Skilled in data entry and navigating online platforms to streamline user experiences.

Work History

Customer Service Representative

Tell Him Market or Company
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

A Crawford Mosley High School
Panama City, FL
05.2000

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Tell Him Market or Company

A Crawford Mosley High School
Jessica Shirah