Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Certification
Languages
References
Timeline
Generic

Jessica Sigcha

Minneapolis,MN

Summary

Pharmacy Technician with over three years of experience in enhancing patient care and operational efficiency in diverse healthcare settings. Demonstrates strong teamwork, problem-solving, and communication skills, with a proven track record of managing medication inventory and improving patient trust through compassionate service. Committed to advancing skills in a dynamic environment, fostering a collaborative approach to healthcare excellence. Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walmart Pharmacy 3404
Roseville, MN
10.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Processed prescription orders and ensured accuracy of medication dispensed.
  • Operated pharmacy software to manage patient records and prescriptions.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Monitored prescription refill requests and communicated with patients regarding their status.

Intern

Hennepin Healthcare and fairview Wyoming
Minneapolis, MN
04.2024 - 12.2024
  • Maintained accurate records of all activities performed throughout the internship period.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Assisted healthcare professionals in patient care and support tasks.
  • Demonstrated adaptability by swiftly rotating through multiple departments, broadening clinical skills and expertise across various specialties.
  • Applied critical thinking skills to solve complex problems during the diagnostic process.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.

Customer Service Representative

Walmart 3404
Roseville, MN
01.2016 - 09.2021
  • Assisted customers with product inquiries and resolved issues promptly.
  • Processed transactions accurately using point-of-sale systems.
  • Handled customer complaints with empathy and professionalism.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Answered customer inquiries via phone, email, and chat.

Education

Associate of Applied Science - Radiologic Technologist

Rasmussen University
Eagan, MN
12.2024

ExCPT Pharmacy Technician - Pharmacy Technician

Pharmacy Technician University (PTU)
National Healthcareer Association
01.2022

Associate's degree - Liberal Arts & Sciences

Century College
White Bear Lake, MN
01.2020

Skills

  • Communication
  • Patient Care
  • Insurance reconciliation
  • Problem-Solving
  • Multitasking
  • Time Management
  • Pharmacy software proficiency
  • Teamwork
  • Data entry
  • Confidentiality and HIPAA

Languages

  • English
  • Spanish

Personal Information

Title: Pharmacy Technician

Certification

  • Minnesota Board of Pharmacy St. Paul, MN 55102 (Registration Number 746321)

Languages

English
Professional
Spanish
Professional

References

  • Philip Pole, PHILIP.P03404.US@WALMART.COM, 612-788-1478, Walmart Roseville Pharmacy Manager
  • Chad Baldner, BALDNES.S03404.US@WALMART.COM, 612-704-5010, Walmart Roseville Pharmacy
  • Jessica SkogenGriffin, JESSICA.SKOGENGRIFFIN@RASMUSSEN.EDU, 651-259-6633, Rasmussen University

Timeline

Intern

Hennepin Healthcare and fairview Wyoming
04.2024 - 12.2024

Pharmacy Technician

Walmart Pharmacy 3404
10.2021 - Current

Customer Service Representative

Walmart 3404
01.2016 - 09.2021

Associate of Applied Science - Radiologic Technologist

Rasmussen University

ExCPT Pharmacy Technician - Pharmacy Technician

Pharmacy Technician University (PTU)

Associate's degree - Liberal Arts & Sciences

Century College

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