Jessica Sikes
Auburn,AL
Summary
Creative and adaptable “jack of all trades” professional with a unique blend of beauty, sales, customer service, and business experience. Skilled in makeup artistry, hairstyling, and spray tanning, with a passion for helping clients feel confident and radiant for any occasion. Experienced in front desk management, scheduling, email communication, and POS systems, ensuring smooth daily operations with a polished and welcoming touch. Strong background in sales and client relations, excelling at building authentic connections, boosting revenue, and creating memorable customer experiences. Skilled in social media marketing and digital content creation, bringing a stylish and trend-savvy approach to growing brand awareness and engagement. Additional experience in food service and greenhouse/gardening reflects versatility, a strong work ethic, and the ability to thrive in hands-on, fast-paced environments. Recognized as a natural leader and supportive team player, with proven success in guiding teams, balancing multiple roles, and keeping a positive energy in any setting. Dedicated to blending creativity, professionalism, and personal flair to make an impact in every role.
Overview
6
6
years of professional experience
Work History
Server
Amsterdam Cafe
10.2023 - Current
- Resolved guest issues while delivering excellent customer service to ensure satisfaction.
- Provided personalized service by assisting with customer requests and questions.
- Organized and prioritized tasks to efficiently achieve service goals.
- Engaged customers in conversation by utilizing strong interpersonal skills.
- Demonstrated effective telephone etiquette while managing difficult calls.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Accurately recorded orders into the POS system, reducing errors and improving efficiency in the kitchen.
Artist
Artistry Beauty Bar
07.2024 - 06.2025
- Provided full glam, soft glam, and bridal makeup services for weddings, photoshoots, and special events
- Styled hair for brides and bridal parties, tailoring looks to client vision
- Delivered flawless, natural spray tans using professional-grade products
- Built strong client relationships by providing high-quality results and exceptional service
- Managed bookings, scheduling, and client communication
- Supported salon promotions and social media marketing
- Improved customer engagement with innovative social media strategies and content creation.
- Contributed content ideas for library newsletters or social media platforms.
- Self-motivated, with a strong sense of personal responsibility.
- Enhanced guest satisfaction by providing thorough and efficient room cleaning services.
Sales Associate
Botanic LLC
10.2022 - 05.2023
- Sales representative for new brand and products, providing exceptional customer experience
- Created and maintained inventory of products
- Handled returns, exchanges, and POS transactions
- Cross-sold and upsold items to increase sales
- Assisted with plant nursery and garden shop responsibilities
- Led barista team and collaborated with vendors
- Maintained store cleanliness and organization
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted customers with selecting appropriate plants for their specific growing environments during retail sales events held at the greenhouse facility.
- Assisted in the management of greenhouse operations for healthy plant growth throughout various stages of development.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Team Member
Chick-fil-A
12.2019 - 10.2022
- Assisted customers with product selection and ordering process
- Trained new employees and supported team readiness for busy periods
- Handled customer complaints with professionalism, maintaining loyalty
- Processed payments using POS systems
- Contributed to positive restaurant reputation through friendly service
- Maintained cleanliness and followed food safety standards
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Education
High School Diploma - undefined
Auburn High School
Auburn, AL12.2022
Skills
- Client relations and customer service
- Content creation for social media
- Sales strategies and upselling techniques
- Point of sale system proficiency
- Appointment scheduling and front desk operations
- Client communication via email
- Inventory oversight and management
- Team leadership and collaboration skills
- Multitasking and time efficiency
- Problem-solving and adaptability skills
- Makeup, hairstyling, spray tanning expertise
- Food service experience as a barista
- Cashier skills and cash handling expertise
- Childcare services including babysitting
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Memory retention
- Cleanliness standards
- Computer skills
Timeline
Artist
Artistry Beauty Bar
07.2024 - 06.2025
Server
Amsterdam Cafe
10.2023 - Current
Sales Associate
Botanic LLC
10.2022 - 05.2023
Team Member
Chick-fil-A
12.2019 - 10.2022
High School Diploma - undefined
Auburn High School