Jessica Silva
Santa Rosa,CA
Summary
Integrative patient representative with a strong understanding of how medical front offices work. Successfully managing patients, EPIC medical records, and all front office duties while always ensuring patients are taken care of and diligently finishing any work given. Known for being a team player, being a valuable asset to any work space by adapting to changing needs with ease, problem solving with other, handling high volume phone calls, and achieving highly praised office workflows in ratio with high patient satisfaction levels.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Receptionist / Patient Coordinator
Attenda Medical Group- Dr.Ashleigh Korves, DPM
06.2025 - Current
- Manage patient scheduling and appointment confirmations to optimize workflow efficiency.
- Ensure accurate patient registration and insurance verification
- Coordinate communication between patients and medical staff, improving our service quality
- Maintain organized records and files using electronic health record systems (EPIC) for seamless access.
- Handles multi-line phone systems, addressing inquiries and concerns efficiently
- Train new staff on office procedures while collaborating on how to manage certain workloads together
- Help patients complete necessary medical forms and documentation like New Patient Paperwork
- Maintain strict confidentiality of patient information, adhering to HIPAA regulations and our medical office policies.
- Provide compassionate customer service, creating a welcoming atmosphere for patients, friends, and their families
- Transcribe phone messages and relayed to appropriate personnel.
- Keep exam rooms clean and sterile for each patient
- Run the autoclave as necessary to upkeep on the amount of clean instruments, and also run monthly maintenance for the autoclave
- Reduce no-shows by implementing appointment reminder system through doing our appointment calls the day prior to their appointment
- Assists with medical coding and billing codes
- Submit and work referrals through insurance and other medical specialists and documented details in patient charts via telephone encounters
Assistant Montessori Teacher
Springfield Montessori School
12.2024 - 04.2025
- Supported classroom activities by preparing materials and organizing learning spaces for optimal engagement.
- Assisted lead teachers in implementing Montessori curriculum to foster individualized learning experiences for each student
- Implemented Montessori principles in daily classroom activities, promoting independent learning and self-discovery among students
- Enhanced engagement by utilizing hands-on learning activities and creative teaching methods Developed and implemented individualized learning plans, group lesson plans and classroom activities consistent with instructional guidelines.
- Improved classroom management by establishing clear expectations and consistently enforcing rules.
- Boosted parent involvement in the educational process through regular communication and parent-teacher conferences.
- Guided children to resolve disagreements and documented issues, incidents and behavior problems for appropriate follow-up.
- Maintained accurate records of student attendance, progress, and behavior to track growth over time.
- Organized extracurricular activities that supplemented the curriculum while supporting social-emotional development for students during normal school hours and after school program
- Provided one-on-one assistance to struggling students, resulting in increased confidence and improved academic performance which eased parental concerns as well
- Provided nurturing and stimulating educational environment for 21 students per classroom.
Behavior Technician/Front Office
SSG
05.2024 - 09.2024
- Implements behavior support and treatment plans
- Provides direct behavioral intervention to individuals with ASD utilizing ABA methodologies and strategies
- Records data and clinical documentation on client’s response to intervention both positive and negative
- 40 hr RBT Trained
- Manage clients' day to day schedules
- Helps verify insurance benefits for families
- Helped work on specific personal goals ie: feeding oneself, putting toys away, not eloping
- Keep all clients files organized in the center
- Customer Service in the front office: answering phone calls, emails, insurance/billing questions
- Implemented individualized treatment plans to enhance client behavioral outcomes with new diagnoses
Nanny
Self-Employed
02.2022 - 04.2024
- Transporting children to and from after school activities, sometimes from 2 different schools
- Work over nights when parents went out of town like to their main home in michigan
- Took care of the kids, and all of their friends / teammates that would come over to hang out or carpool them to practices
- Helped clean the house and keep all the places the kids took out activities tidy
- Created a safe and fun learning environment for the kids so they feel comfortable not only expressing themselves but can confide in me if needed
- Traveled with the family. Like for a sporting event the kids may have had or across the country to go back to their summer home in Michigan.
- Helped with homework as needed
- Made after school snacks and dinners for the children, usually prior to their sport practices
- Chaperoned the kids and their friends in the airport when they were flying cross country or out of state alone
- Spent time with the kids outside of work ie: going to their games on weekends, going to their plays
Short Term Nanny
Self-Employed
12.2021 - 02.2022
- Assisted children with homework assignments and special projects across different subjects.
- Prepared healthy, age-appropriate snacks and meals.
- Set up play dates with other children or play groups from children's old school.
- Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
- Studied and researched food allergies to understand requirements for individuals with certain sensitivities
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Allowed parents to have their time together by staying late certain days entertaining the kids
- Made holidays magical by creating appropriate crafts, watching movies, and making yummy snacks.
- Played games, worked on puzzles and read books together
- Assisted with potty training
Live in Nanny
Self Employed
07.2020 - 12.2021
- Prepared healthy, age-appropriate snacks and meals, especially when teething
- Helped curate a routine with tummy time, nap, and feeding
- Organized and cleaned home after activities by picking up toys and straightening up play room, the parents room and mine
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs and getting the baby sick
- Communicated positively and thoroughly with parents on any concerns or accomplishments
- Bathed and dressed as part of bedtime preparation and as needed
- Changed diapers and clothes, when needed
- Took the baby on outings to the zoo, beach and restaurants to get exposed to social situations
- Created fun sensory toys like jello tray, sand, and using other various edible materials.
- Read age appropriate stories
- Monitored and praised developmental milestones like crawling, walking smiling etc
Part Time Family Daycare Worker
Sue O'Brien
06.2018 - 08.2020
- Designed monthly activity schedules to balance play, rest and learning time.
- Promoted learning and social development through structured and unstructured playtime.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Kept notes of behavior issues, food served and medications administered to children.
- Met with parents about daily activities, positive developments and issues.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children between ages of 8 weeks through 13 safe and secure with vigilant oversight.
Golf Camp Counselor
Mission Hills Golf Course
04.2015 - 08.2019
- Taught campers outdoor-focused skills and course etiquette
- Taught campers how to respect one another while on the course
- Worked with campers on being a team player and encouraging others around them to preform their best, as well as encouraging them to be the best individual player they could be
- Developed age-appropriate activities to encourage campers' artistic skills development and knowledge.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers that enhanced their stronger assets and worked on their "weaknesses"
- Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes.
- Exposed children to very knowledgeable influences: i.e professionals in the field
- Developed relationships with families and their children
Education
High school diploma -
Castro Valley High School
Castro Valley06-2020
Skills
- Telephone Etiquette
- Time Management
- Communication Skills
- Ability to Multitask
- Fast Learner
- Proficient in using EMR/EHR
- Ability to Work in a Team
- Problem Solving
- Customer Service with a positive attitude
- Reliability
- Referral Authorization//Submissions
- Appointment management
- Proficient in Microsoft Word, Excel, Powerpoint
- Very personable and outgoing
Languages
English
Native or Bilingual
Portuguese
Limited Working
Spanish
Limited Working
Certification
CPR, AED, BLS certified - American Red Heart Association
Timeline
Medical Receptionist / Patient Coordinator
Attenda Medical Group- Dr.Ashleigh Korves, DPM
06.2025 - Current
Assistant Montessori Teacher
Springfield Montessori School
12.2024 - 04.2025
Behavior Technician/Front Office
SSG
05.2024 - 09.2024
Nanny
Self-Employed
02.2022 - 04.2024
Short Term Nanny
Self-Employed
12.2021 - 02.2022
Live in Nanny
Self Employed
07.2020 - 12.2021
Part Time Family Daycare Worker
Sue O'Brien
06.2018 - 08.2020
Golf Camp Counselor
Mission Hills Golf Course
04.2015 - 08.2019
High school diploma -
Castro Valley High School