Jessica Silva Llamas
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Sales and Service
Consignment Classics Home Furnishings
06.2013 - 09.2018
- Welcomes customers by greeting them; offering them assistance
- Directs customers by escorting them to racks and counters; suggesting items
- Advises customers by providing information on products
- Helps customer make selections by building customer confidence; offering suggestions and opinions
- Documents sale by creating or updating customer profile records
- Processes payments by totaling purchases; processing checks, cash, and store or other credit cards
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
- Contributes to team effort by accomplishing related results as needed
CNA
La Jolla Nursing And Rehabilitation Center
09.2018 - 11.2018
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
CNA
Accent Care Home Health
11.2016 - 04.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Technician III, Collections
American Red Cross
12.2018 - Current
- take the time to connect with each donor, helping them feel valued and appreciated throughout their donation experience by providing compassionate and personalized care
- foster a positive, team- oriented atmosphere by working closely with my team to create a warm, welcoming environment where donors feel comfortable and encourages repeat donations.
- adhere to procedural and regulatory protocols to ensure the safety, quality, and integrity of all collected blood products.
- oversee the daily operations of mobile blood drives, ensuring a smooth workflow, compliance with all guidelines and achievement of daily collection goals while making sure staff and donors feel comfortable and welcomed everyday.
Education
Patient Care Technician Program -
Brightwood College
San Diego, CA10-2016
GED -
Morse High School
San Diego, CA06-2015
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Highly Disciplined
- bilingual ( Spanish and English)
- Outstanding abilities to perform in a teamwork setting
- Excellent use of judgment and decision-making skills
- MCS technician
- Drive lead( blood drives 3 years)
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Technician III, Collections
American Red Cross
12.2018 - Current
CNA
La Jolla Nursing And Rehabilitation Center
09.2018 - 11.2018
CNA
Accent Care Home Health
11.2016 - 04.2017
Customer Sales and Service
Consignment Classics Home Furnishings
06.2013 - 09.2018
Patient Care Technician Program -
Brightwood College
GED -
Morse High School
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