Jessica Simmons
Philadelphia,PA
Summary
Versatile Server/ Bartender with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. My goal is to obtain a long term position in a upscale high volume restaurant where I can an asset and serve my strong skills and expertise in the industry.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Home Health Aide
Help At Home
Philadelphia, PA
06.2020 - Current
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Obtained client medical history, medication information, symptoms and allergies.
- Provided mobility assistance such as walking and regular exercising.
Catering Bartender
Express Employment Professionals
Philadelphia, PA
03.2019 - Current
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Poured and prepared mixed drinks for over 100 customers daily.
- Prepared garnishes by evenly slicing and pitting fruits.
- Checked ID cards and verified bar guests were of legal age.
- Recommended appropriate wines for individual tastes and food selections.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Set up glassware, liquor and other necessary supplies for special events.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Server
Hugo's Frog Bar And Chophouse
Philadelphia, PA
09.2019 - 09.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Cultivated warm relationships with regular customers.
Venue Server
World Cafe Live
Philadelphia, PA
08.2016 - 08.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
- Processed orders and sent to kitchen employees for preparation.
- Provided information about current and future events at facility.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Lead Server
Doc Magrogan's Oyster House
Philadelphia, PA
07.2012 - 08.2016
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased oyster sales by educating customers on preparation and overall choices.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
Education
No Degree - Medical Assisting
Pennsylvania Institute of Technology
Media, PANo Degree - Psychology
Penn State Mont Alto
Mont Alto, PASkills
- Time Management
- Service-Oriented
- People Kills
- Active Listening
- Teamwork
- Attentiveness
- Problem Solving
- Food Safety Standards
Certification
ServSafe Certification
RAMP Certification
Timeline
Home Health Aide
Help At Home
06.2020 - Current
Server
Hugo's Frog Bar And Chophouse
09.2019 - 09.2021
Catering Bartender
Express Employment Professionals
03.2019 - Current
Venue Server
World Cafe Live
08.2016 - 08.2019
Lead Server
Doc Magrogan's Oyster House
07.2012 - 08.2016
No Degree - Medical Assisting
Pennsylvania Institute of Technology
No Degree - Psychology
Penn State Mont Alto