Jessica Simmons
Milton,FL
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess
Jacksons Steakhouse
09.2022 - 01.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Waitress
Waffle House
03.2019 - 08.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Gift Shop Associate
Peg Leg Petes
07.2020 - 05.2021
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Enhanced store revenue through upselling and cross-selling of merchandise to customers.
- Maintained an organized and visually appealing store environment, resulting in increased foot traffic and sales.
- Assisted in inventory management, ensuring accurate stocking levels and timely reordering of products.
- Collaborated with team members to create eye-catching merchandise displays, attracting customer attention and boosting sales.
- Aided in store merchandising efforts by arranging items strategically according to seasonality or promotional events.
- Handled phone inquiries professionally, directing calls as needed or providing accurate information regarding products or store policies.
Education
High School Diploma -
Milton High School
Milton, FL05.2018
Skills
- Reservations Management
- Food Running
- Server Support
- Telephone reception
- Event Planning
- Customer Service
- Complaint Handling
- Team Collaboration
- Guest Engagement
- Upselling
- Safe Food Handling
- Phone Etiquette
- POS Software
Certification
- ServSafe
Timeline
Hostess
Jacksons Steakhouse
09.2022 - 01.2024
Gift Shop Associate
Peg Leg Petes
07.2020 - 05.2021
Waitress
Waffle House
03.2019 - 08.2022
High School Diploma -
Milton High School
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