Jessica Simms
Butler
Summary
Diligent manager with a proven track record in overseeing surveillance operations and ensuring compliance with security protocols. Successfully managed teams to enhance monitoring efficiency and mitigate risks. Demonstrated expertise in utilizing advanced surveillance technologies and coordinating with law enforcement agencies. Experienced with surveillance technologies and security protocols to maintain a safe and secure environment. Utilizes team-oriented approaches to enhance operational efficiency and address security concerns promptly. Track record of adapting to changing security landscapes while maintaining rigorous standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Surveillance Manager
Turfway Park Racing & Gaming -Churchill Downs
09.2022 - Current
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance
- Hired team members and trained in collaborative team environment
- Create schedules, schedule PTO, keep track of time and attendance
- Reported violations and suspicious patrons to supervisors
- Enforced adherence to state gaming regulations and company policies and procedures
- Leveraged strong interpersonal and communication skills to interact successfully with management, peers and patrons
- Maintained professional and respectful demeanor, even in situations of extreme stress, remaining alert, focused and effective to carry out security-related missions
- Used audio-video equipment to observe casino operations for cheating or theft
- Provided surveillance support in high-profile and VIP areas of casino
- Located individuals engaged in theft, cheating and embezzlement
- Communicated violations to appropriate personnel and followed up with detailed documentation of incidents
- Identified and corrected performance and personnel issues to reduce impact to business operations
Surveillance Supervisor
Newport Racing & Gaming- Churchill Downs
09.2020 - 09.2022
- Maintained professional and respectful demeanor, even in situations of extreme stress, remaining alert, focused and effective to carry out security-related missions
- Located individuals engaged in theft, cheating and embezzlement
- Trained surveillance observers to operate equipment and monitor activity
- Supervised and trained new team members in surveillance operations and best practices
- Maintained strict confidentiality regarding business operations, patrons and proprietary information
- Reported violations and suspicious patrons to Manager
- Monitored audio equipment, video equipment and one-way mirrors to observe cheating or theft by employees and patrons
- Completed daily log of surveillance observations
- Developed log of surveillance observations to track suspicious activity
Security Officer
Belterra Park
04.2014 - 12.2020
- Guarded restricted areas to prevent unauthorized entry
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Secured personnel and premises by inspecting buildings and patrolling property
- Documented security-related situations and submitted in-depth reports to superiors
- Enforced security regulations and escorted non-compliant individuals to private areas for processing
- Verified photo IDs and tickets to allow guests passage
- Addressed problems quickly and reported clear information while working under minimal supervision
- Observed patrons and customers to quickly address security situations
- Completed incident reports to record security or loss prevention incidents
- Trained new security officers on safety protocols and company standards
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions
- Wrote detailed reports regarding daily security activities and notable incidents
- Managed employee access, security roles and permissions
Lead Surveillance Agent
Belterra Park
12.2015 - 09.2020
- Reported violations and suspicious behavior, in writing or verbally
- Operated surveillance cameras, monitors and other equipment
- Monitored alarms and activity on panels, doors and gates throughout facility to detect threats to worker safety and prevent or address improper access to secured areas by unauthorized parties
- Reported incidents of suspicious behavior
- Maintained accurate records of data recorded
- Logged daily activities in detail, keeping handwritten and electronic records of movement of personnel, inventory and equipment pursuant to company logging specifications
- Reported security breaches to police or fire departments or other municipal agencies when facility required intervention to protect worker safety
- Watched live footage of cameras showing gates around facility perimeter to identify vehicles or individuals attempting to gain access at improper points of entry, reporting to guards outside
- Provided recorded media to authorized personnel
- Scheduled appointments with specialized equipment technicians for periodic updates or upgrades to equipment and troubleshooting of malfunctioning system components
Warehouse Supervisor
Elovations
04.2013 - 04.2015
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
Security Officer
Allied Barton
01.2013 - 04.2014
- Guarded restricted areas to prevent unauthorized entry
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Secured personnel and premises by inspecting buildings and patrolling property
- Documented security-related situations and submitted in-depth reports to superiors
- Enforced security regulations and escorted non-compliant individuals to private areas for processing
- Warned persons of rule infractions or violations and evicted violators from premises
- Searched individuals and baggage for weapons and other prohibited items
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors
Sporting Goods Supervisor
Walmart
05.2010 - 01.2013
- Recorded cash, checks and credit card transactions to complete customer payments
- Led and motivated teams by setting clear expectations, mentoring and coaching
- Delegated work to staff, setting priorities and goals
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Recruited and trained new employees to meet job requirements
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Produced thorough, accurate and timely reports of project activities
- Resolved customer inquiries and complaints requiring management-level escalation
- Interviewed prospective employees and provided input to HR on hiring decisions
Education
BS - Cybersecurity and Information Assurance
Western Governors University
02.2026
associates - Criminal Justice
Brown Mackie College
Fort Mitchell, KY06.2013
High school diploma -
Highlands High School
Fort Thomas, KY06.2009
Skills
- Surveillance equipment/CCTV
- Rules and regulations enforcement
- Property protection
- Patron security
- Theft detection
- Activity monitoring
- Relationship building
- Troubleshooting
- Communication
- Training & development
- Maintenance & repair
- Team management and building
- Processes and procedures/ SOPs
- Experience in leadership
- Administration
- Problem resolution
- Customer service
- Decision-making
- Multitasking
- Planning & organization skills
- Reporting and documentation
- Scheduling and calendar management
- Advanced MS Office Suite knowledge
- Database entry
- Recruiting
- Microsoft programs
- Interviewing
- Money laundering
- SARs reporting
- AML
- SAP
Certification
- OSHA 10
- Lean Six Sigma Yellow Belt
- First Aid Certified
- AED/ CPR trained
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceWork from home optionPaid time offFlexible work hoursCompany CultureTimeline
Surveillance Manager
Turfway Park Racing & Gaming -Churchill Downs
09.2022 - Current
Surveillance Supervisor
Newport Racing & Gaming- Churchill Downs
09.2020 - 09.2022
Lead Surveillance Agent
Belterra Park
12.2015 - 09.2020
Security Officer
Belterra Park
04.2014 - 12.2020
Warehouse Supervisor
Elovations
04.2013 - 04.2015
Security Officer
Allied Barton
01.2013 - 04.2014
Sporting Goods Supervisor
Walmart
05.2010 - 01.2013
associates - Criminal Justice
Brown Mackie College
High school diploma -
Highlands High School
- OSHA 10
- Lean Six Sigma Yellow Belt
- First Aid Certified
- AED/ CPR trained
BS - Cybersecurity and Information Assurance
Western Governors University
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