Jessica Sircy
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Operations Manager
ABS Kids
08.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Act as a liaison between parents/caregivers and Behavior Technicians, addressing any concerns.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Assistant Director
Community Childcare Services Inc.
07.2022 - 08.2023
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Followed safety policies, procedures, and regulations. Meets with State Licensing to ensure all protocols are followed by the center.
- Manage Social media pages, and post and respond to Indeed applicants.
- Followed legal and ethical standards related to job responsibilities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
Registered Medical Assistant / Patient Service Rep
Cigna-HealthSpring
02.2018 - 07.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Processing prior authorizations, and pre certifications for patient imaging, procedures and medications.
- Assisted the clinical practice manager in time management of patient flow, throughout the center on a daily basis.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
Registered Medical Assistant
DRS HEWITT AND DAVIS OBGYN
12.2016 - 02.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
Education
Associate of Arts - Early Childhood Education
Western Kentucky University
Bowling Green, KY05.2016
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Development
- Inventory Control
- Regulatory Compliance
- Superb time management skills
- Onboarding and Orientation
- Delegation
Timeline
Operations Manager
ABS Kids
08.2023 - Current
Assistant Director
Community Childcare Services Inc.
07.2022 - 08.2023
Registered Medical Assistant / Patient Service Rep
Cigna-HealthSpring
02.2018 - 07.2022
Registered Medical Assistant
DRS HEWITT AND DAVIS OBGYN
12.2016 - 02.2018
Associate of Arts - Early Childhood Education
Western Kentucky University