Jessica Small
Indianapolis,IN
Summary
Proven professional with a track record of enhancing customer satisfaction at Kroger through exceptional customer service and accuracy in transaction handling. Skilled in issue resolution and customer assistance, showcasing reliability and professionalism in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Cashier
Kroger
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
Housekeeper
Hilton Garden
05.2021 - 08.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in rooms, lobbies, and corridors.
Education
No Degree - Biology
University of Evansville
Evansville, INSkills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Time management skills
Reliability and punctuality
Organizational abilities
Professionalism and Courtesy
Issue Resolution
Timeline
Cashier
Kroger
07.2023 - Current
Housekeeper
Hilton Garden
05.2021 - 08.2021
No Degree - Biology
University of Evansville