Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Smith

Carmichael,CA

Summary

Highly-skilled Chief Operations Officer with extensive experience overseeing operations and employees. Dedicated to promoting the company culture and enhancing brand awareness to increase client bases and profitability.

Overview

10
10
years of professional experience

Work History

Director of Operations

Burton Marketing
02.2016 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Assisted in recruiting, hiring, terminations and training of team members.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Mentored and coached 50+ team members to foster productive and engaging work environment.

Office Manager/Shift Leader

Farrell's Ice Cream Parlor
02.2014 - 01.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Consulted with customers to determine objectives and requirements for events.
  • Hired, trained and supervised volunteers and support staff required for events.

Education

High School Diploma -

Rio Americano High School
Sacramento, CA
06.2015

Skills

  • Crisis Communications
  • Performance Monitoring and Evaluation
  • Corporate Compliance
  • Budgeting and Finance
  • New Business Development
  • Third-Party Contracts
  • Payroll Administration and Timekeeping

Timeline

Director of Operations

Burton Marketing
02.2016 - Current

Office Manager/Shift Leader

Farrell's Ice Cream Parlor
02.2014 - 01.2016

High School Diploma -

Rio Americano High School

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Jessica Smith