Nereyda Martinez
Corpus Christi,TX
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in client relations.
Overview
13
13
years of professional experience
Work History
Director of Operations
Healthy Back Chiropractic
10.2020 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Client Relations Manager
Raul Torres CPA
02.2019 - 01.2021
- Escalated client complaints and feedback to accounting department.
- Collected and logged client feedback about service experience to identify areas for improvement.
- Partnered with accounting and tax departments and confirmed fulfillment of client needs.
- Informed customers of additional services offered by company to develop opportunities for sales revenue.
- Alerted team to opportunities for future sales within clients.
- Updated propriety system to keep teams up to date.
- Developed plans to build client relations.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Adhered to sales contract agreements and high-quality service delivery by coordinating with teams and leveraging productive and open client communications.
Office Manager
Evans Chiropractic
10.2010 - 03.2019
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Education
Associate of Science - Mechanical Engineering
Del Mar College
Corpus Christi, TX12.2024
High School Diploma -
Carroll High School
Corpus Christi, TX05.2011
Skills
- Operations Oversight
- Leadership Training
- Crisis Communications
- Policy Development and Enforcement
- Payroll Administration and Timekeeping
- Advertising Campaign Development
- Overseeing Personnel
- Manage Operations
- Operational Leadership
- Accounts Payable and Accounts Receivable
- Records Organization and Management
- Social Media Platforms
- Sales Promotion
- Operational Excellence
- Business Management and Development
- Business Growth Initiatives
- Performance Monitoring and Evaluation
- Budget Controls
Bilingual English/Spanish
Fluent in both Spanish and English
Languages
Spanish
Native or Bilingual
Bilingual
Fluent in both Spanish and English
Timeline
Director of Operations
Healthy Back Chiropractic
10.2020 - Current
Client Relations Manager
Raul Torres CPA
02.2019 - 01.2021
Office Manager
Evans Chiropractic
10.2010 - 03.2019
Associate of Science - Mechanical Engineering
Del Mar College
High School Diploma -
Carroll High School
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