Shana Anderson
Portland,OR
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
32
32
years of professional experience
Work History
Director of Operations
Coast To Coast Event Services
03.1994 - 08.2023
- Oversaw day-to-day production activities in accordance with business objectives.
- Established and monitored quality assurance standards to achieve operational excellence.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
Courier
Custom Courier
06.1994 - 07.1998
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Obtained signatures for delivery documents and packages.
- Managed delivery route for optimal use of time and fuel.
- Built professional relationships with customers and business partners to establish trust and credibility.
Preschool Teacher
Children's World Daycare
06.1991 - 07.1996
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Addressed behavioral and learning issues with parents and daycare management.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Implemented age-appropriate curricula to meet needs of young learners.
Education
Clark College
High School Diploma -
Mountain View High School
Vancouver06.1994
Skills
- Overseeing Events
- Overseeing Personnel
- Client Advocacy
- Schedule Oversight
- Motivational Leadership
- Crisis Communications
- Operational Leadership
- Directing Team Members
- Manage Operations
- Hiring and Onboarding
Certification
Red Cross Adult/Pediatric/Infant First Aid, CPR, AED Instructor
Red Cross Blood Borne Pathogens Instructor
Oregon Liquor and Cannabis Commission Alcohol Server Education Instructor
State of Oregon DPSST Security Certified
Timeline
Courier
Custom Courier
06.1994 - 07.1998
Director of Operations
Coast To Coast Event Services
03.1994 - 08.2023
Preschool Teacher
Children's World Daycare
06.1991 - 07.1996
Clark College
High School Diploma -
Mountain View High School
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