Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Smith

Kingsland,GA

Summary

Flexible hard worker ready to learn and contribute to team success.

Overview

19
19
years of professional experience

Work History

Patient Services Representative

Ttec (TeleTech) - HealthCare Solutions
Orlando, FL
07.2019 - Current
  • Assisted with patient registration, insurance verification, and appointment scheduling.
  • Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
  • Provided information regarding billing procedures and payment options to patients.
  • Collected copayments from patients at time of service.

Travel CNA

Home Health Care Team
Folkston, GA
03.2010 - 05.2019
  • Provided assistance with daily living activities such as bathing, dressing, grooming, and toileting.
  • Maintained records of patients' vital signs and health care information.
  • Ensured safety of all passengers aboard vehicles used for transport.
  • Monitored patients for signs of distress or discomfort during travel.

CNA Supervisor

Folkston Park
Folkston, GA
05.2005 - 02.2010
  • Organized and conducted monthly staff meetings to ensure clear communication of expectations.
  • Conducted weekly in-service trainings for CNA staff on new policies and procedures.
  • Monitored the quality of care provided by CNAs to ensure compliance with standards..
  • Provided one-on-one mentoring sessions with CNAs to help them develop necessary skills.

Education

CNA - Nursing

ETC Tech
Waycross, GA
05-2005

High School Diploma -

Cornerstone Christian Correspondence Achool
Townsend, GA
07-2004

Skills

  • Appointment Scheduling
  • Insurance Verification
  • Healthcare knowledge
  • HIPAA Compliance

Timeline

Patient Services Representative

Ttec (TeleTech) - HealthCare Solutions
07.2019 - Current

Travel CNA

Home Health Care Team
03.2010 - 05.2019

CNA Supervisor

Folkston Park
05.2005 - 02.2010

CNA - Nursing

ETC Tech

High School Diploma -

Cornerstone Christian Correspondence Achool
Jessica Smith