Jessica Smith
Kingsland,GA
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
19
19
years of professional experience
Work History
Patient Services Representative
Ttec (TeleTech) - HealthCare Solutions
Orlando, FL
07.2019 - Current
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Provided information regarding billing procedures and payment options to patients.
- Collected copayments from patients at time of service.
Travel CNA
Home Health Care Team
Folkston, GA
03.2010 - 05.2019
- Provided assistance with daily living activities such as bathing, dressing, grooming, and toileting.
- Maintained records of patients' vital signs and health care information.
- Ensured safety of all passengers aboard vehicles used for transport.
- Monitored patients for signs of distress or discomfort during travel.
CNA Supervisor
Folkston Park
Folkston, GA
05.2005 - 02.2010
- Organized and conducted monthly staff meetings to ensure clear communication of expectations.
- Conducted weekly in-service trainings for CNA staff on new policies and procedures.
- Monitored the quality of care provided by CNAs to ensure compliance with standards..
- Provided one-on-one mentoring sessions with CNAs to help them develop necessary skills.
Education
CNA - Nursing
ETC Tech
Waycross, GA05-2005
High School Diploma -
Cornerstone Christian Correspondence Achool
Townsend, GA07-2004
Skills
- Appointment Scheduling
- Insurance Verification
- Healthcare knowledge
- HIPAA Compliance
Timeline
Patient Services Representative
Ttec (TeleTech) - HealthCare Solutions
07.2019 - Current
Travel CNA
Home Health Care Team
03.2010 - 05.2019
CNA Supervisor
Folkston Park
05.2005 - 02.2010
CNA - Nursing
ETC Tech
High School Diploma -
Cornerstone Christian Correspondence Achool