Jessica Smith
Saginaw,MI
Summary
Accomplished in enhancing mental health care and social skills development, I leveraged expertise at I Am Boundless and other notable organizations to elevate care standards. Spearheaded dementia training, significantly improving patient engagement and staff competency. Expert in behavioral management and geriatric care, I excel in creating therapeutic environments and driving positive outcomes.
Overview
13
13
years of professional experience
Work History
PDP Direct Care Professional
I Am Boundless
2023.06 - 2024.03
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by cleaning personal spaces and purchasing supplies.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Provide one to one assistance and education to increase independence with hygiene, laundry, cooking, social skills and emotional regulation.
Customer Service Cashier
Sierra Trading Post
2022.07 - 2023.06
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Personal Care Assistant
Julia Tolliver
2016.10 - 2020.12
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Activity Therapist
Haven Behavioral Hospital
2014.10 - 2016.03
- Promoted group-based interactions, providing support for clients requiring special modifications or considerations.
- Documented activity assessments, treatment goals, interventions and outcomes to supplement and reinforce patient medical record.
- Participated in case conferences with other healthcare professionals to discuss patient progress and collaborate on treatment plans moving forward.
- Provided Dementia training to Haven Behavioral staff as well as other healthcare facilities that did not have dedicated memory care units. Training involved best practices and approach when assisting a patient with hygiene, feeding, sundowning and aggression.
Memory Care Coordinator
10 Wilmington Place
2011.03 - 2014.08
- Collaborated with activity coordinators to create a wide variety of enriching experiences that catered to individual interests and abilities.
- Supervised a team of caregivers, providing guidance on best practices for dementia care and ensuring adherence to established policies and procedures.
- Ensured compliance with all state regulations pertaining to memory care facilities by conducting regular audits and maintaining accurate records.
- Organized social events and therapeutic group activities to encourage engagement, socialization, and mental stimulation among residents.
- Provided compassionate support for patients and their families during the transition into memory care living arrangements.
Education
Bachelor of Arts - Sociology And Psychology
Morehead State University
Morehead, KY06.1995
Skills
- Social Skills Development
- Behavior redirection
- Behavioral Management
- Developmental Disability Care
- Geriatric Care
- Care Plan Management
- Recreational Activities
- Mental health care
Additional Information
Obtained my Certified Dementia Practitioner certification while working at 10 Wilmington Place and remained in good standing until 2016.
Timeline
PDP Direct Care Professional
I Am Boundless
2023.06 - 2024.03
Customer Service Cashier
Sierra Trading Post
2022.07 - 2023.06
Personal Care Assistant
Julia Tolliver
2016.10 - 2020.12
Activity Therapist
Haven Behavioral Hospital
2014.10 - 2016.03
Memory Care Coordinator
10 Wilmington Place
2011.03 - 2014.08
Bachelor of Arts - Sociology And Psychology
Morehead State University
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