Jessica Smith
Berryville,AR
Summary
Results-oriented Customer Service Representative skilled in retail operations and team leadership. Managed daily store functions, including cash handling and inventory control. Developed training programs for new hires to uphold company policies and service standards. Resolved customer issues efficiently, enhancing overall service quality.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Rapid Robert's Inc.
Eureka Springs, Arkansas
03.2023 - 01.2026
- Supported daily convenience store operations at Rapid Robert's Inc.
- Supervised cash handling and register procedures during shifts.
- Trained team members on store policies and service standards.
- Managed inventory checks, stock rotation, and shelf replenishment.
- Handled customer concerns and resolved service issues promptly.
- Coordinated employee schedules and shift coverage needs.
- Monitored cleanliness, safety, and compliance across sales floor.
- Assisted store leadership with ordering and operational tasks.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, and assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies.
- Created reports on sales trends, inventory levels, and financial data.
Lead Sales Associate
Dollar General
Fort Smith, Arkansas
09.2018 - 07.2021
- Trained sales associates on register procedures and customer service.
- Processed cash, card, and EBT transactions at POS registers.
- Assisted customers with product locations, pricing, and service needs.
- Opened and closed Dollar General store areas and secured cash.
- Led Dollar General sales floor merchandising and recovery routines.
Education
Prairie Grove High School
Prairie Grove, ARSkills
- Point of sale operations
- Cash management
- Payroll administration
- Inventory control
- Inventory management
- Sales reporting
- Retail operations
- Customer service
- Customer satisfaction
- Loss prevention
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Business development understanding
- Budget assistance
- Time management
Timeline
Assistant Manager
Rapid Robert's Inc.
03.2023 - 01.2026
Lead Sales Associate
Dollar General
09.2018 - 07.2021
Prairie Grove High School