Jessica Snyder
San Antonio,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Business Development Representative
Auto Approve
08.2023 - Current
- Greeted and assisted customers to foster positive experiences.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers through phone conversations.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Sales Representative
AT&T
San Antonio, TX
03.2016 - 08.2023
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Placed special orders or called other stores to find desired items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Recommended changes in products and services based on customer feedback.
- Greeted customers to determine wants or needs.
- Identified opportunities for cross-selling additional products and services.
Education
Some College (No Degree) - Pyschology
Arizona State University
Tempe, AZSkills
- Lead Prospecting
- Business Relationship Management
- Contract Negotiation and Closing Tactics
- Sales Strategy
- Customer Relationship Management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Business Development Representative
Auto Approve
08.2023 - Current
Sales Representative
AT&T
03.2016 - 08.2023
Some College (No Degree) - Pyschology
Arizona State University