Jessica Soto
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Edco
04.2024 - Current
- Answered incoming calls from customers and provided assistance with service inquiries, billing questions, and other customer service related issues.
- Close bulky tickets and contact customers to confirm if they need to reschedule their pick ups.
- Notate accounts for organic contamination reported by the driver.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information.
- Process customers request to start new services and canceling of services. Submit credits and refunds when needed.
Food Service Worker
LAUSD School Board District
01.2023 - Current
- Assisted in the preparation of food items according to recipes and instructions
- Stocked supplies such as food, dishes, utensils, and cleaning materials
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas
- Performed opening and closing duties such as setting up workstations with necessary supplies
- Assisted with unloading deliveries from suppliers into storage areas
- Maintained professional demeanor during interactions with student's and school staff
- Monitored inventory to keep adequate stock of food items and supplies.
Customer Service Representative
Waste Resources
01.2019 - 12.2022
- Developed strong relationships with customers by providing personalized assistance and support
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Promptly responded to billing inquiry issues and work with other departments regarding customer disputes and any issues in service or invoices
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Lead point of contact for customers account changes or any inquiries for all Carson senior residential accounts and Glendale commercial accounts.
Rover Security Guard
Allied Universal Security Services
08.2017 - 04.2019
- Inspected over 100 employees badges in order to expedite their admittance to facility
- Check for unsafe conditions, hazards, unlocked doors, and security violations
- Make sure all safety procedures are properly executed at all time
- Quickly adapt to regulations of different areas or sites assigned to
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Clerical Aid II
City Of Long Beach Environmental Services, Refuse Hotline Apple One Agency
08.2016 - 07.2017
- Managed over 80 inbound calls and made outbound calls
- Process customers email work orders in a timely manner
- Contact customers to obtain or relay account information
- Assist supervisors with customer account information or account modification
- Work on daily reports to modify customers accounts
- Critical thinking and problem solving
- Trained new customer service agents to department standards
- Delivered clerical support by handling range of routine and special requirements.
Education
High School Diploma -
Maxine Waters Employment Preparation Center
Los Angeles, CASkills
- Detail-Oriented
- Paperwork Processing
- Prioritization
- Problem Solving Skills
- Administrative Support
- Computer Proficiency
- Team-Oriented
State
CA
Zip
90248
City
Gardena
Timeline
Customer Service Representative
Edco
04.2024 - Current
Food Service Worker
LAUSD School Board District
01.2023 - Current
Customer Service Representative
Waste Resources
01.2019 - 12.2022
Rover Security Guard
Allied Universal Security Services
08.2017 - 04.2019
Clerical Aid II
City Of Long Beach Environmental Services, Refuse Hotline Apple One Agency
08.2016 - 07.2017
High School Diploma -
Maxine Waters Employment Preparation Center
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