Jessica Soto
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Edco
Signal Hill, CA
04.2024 - Current
- Answered incoming calls from customers and provided assistance with service inquiries, billing questions, and other customer service related issues.
- Close bulky tickets and contact customers to confirm if they need to reschedule their pick ups.
- Notate accounts for organic contamination reported by the driver.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information.
- Process customers request to start new services and canceling of services. Submit credits and refunds when needed.
Food Service Worker
LAUSD School Board District
Gardena, CA
01.2023 - Current
- Assisted in the preparation of food items according to recipes and instructions
- Stocked supplies such as food, dishes, utensils, and cleaning materials
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas
- Performed opening and closing duties such as setting up workstations with necessary supplies
- Assisted with unloading deliveries from suppliers into storage areas
- Maintained professional demeanor during interactions with student's and school staff
- Monitored inventory to keep adequate stock of food items and supplies.
Customer Service Representative
Waste Resources
Los Angeles, CA
01.2019 - 12.2022
- Developed strong relationships with customers by providing personalized assistance and support
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Promptly responded to billing inquiry issues and work with other departments regarding customer disputes and any issues in service or invoices
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Lead point of contact for customers account changes or any inquiries for all Carson senior residential accounts and Glendale commercial accounts.
Rover Security Guard
Allied Universal Security Services
Los Angeles, CA
08.2017 - 04.2019
- Inspected over 100 employees badges in order to expedite their admittance to facility
- Check for unsafe conditions, hazards, unlocked doors, and security violations
- Make sure all safety procedures are properly executed at all time
- Quickly adapt to regulations of different areas or sites assigned to
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Clerical Aid II
City Of Long Beach Environmental Services, Refuse Hotline Apple One Agency
Long Beach, CA
08.2016 - 07.2017
- Managed over 80 inbound calls and made outbound calls
- Process customers email work orders in a timely manner
- Contact customers to obtain or relay account information
- Assist supervisors with customer account information or account modification
- Work on daily reports to modify customers accounts
- Critical thinking and problem solving
- Trained new customer service agents to department standards
- Delivered clerical support by handling range of routine and special requirements.
Education
High School Diploma -
Maxine Waters Employment Preparation Center
Los Angeles, CASkills
- Detail-Oriented
- Paperwork Processing
- Prioritization
- Problem Solving Skills
- Administrative Support
- Computer Proficiency
- Team-Oriented
State
CA
Zip
90248
City
Gardena
Timeline
Customer Service Representative
Edco
04.2024 - Current
Food Service Worker
LAUSD School Board District
01.2023 - Current
Customer Service Representative
Waste Resources
01.2019 - 12.2022
Rover Security Guard
Allied Universal Security Services
08.2017 - 04.2019
Clerical Aid II
City Of Long Beach Environmental Services, Refuse Hotline Apple One Agency
08.2016 - 07.2017
High School Diploma -
Maxine Waters Employment Preparation Center