Summary
Overview
Work History
Skills
Timeline
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Jessica Souza

Wahiawa

Summary

Dynamic manager with a proven track record at Safeway, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and strategic decision-making. Skilled in inventory management and staff training, fostering a productive environment that drives engagement and operational efficiency.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

8
8
years of professional experience

Work History

Manager/ Third Person

Safeway
10.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Lead Waitress

Hoptown Pizza
09.2017 - 05.2019
  • Handled cash transactions accurately and responsibly when required.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing the overall dining experience.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Stepped into various roles within the restaurant as needed, showcasing adaptability and team player mindset.
  • Completed closing duties efficiently after each shift to prepare the restaurant for next day operations.
  • Implemented upselling techniques to increase sales revenue without compromising guest satisfaction levels.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Monitored supply inventory levels closely, notifying management when restocking was necessary to avoid shortages during peak hours.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Increased customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Task delegation
  • Staff training and development
  • Customer relationship management (CRM)

Timeline

Manager/ Third Person

Safeway
10.2020 - Current

Lead Waitress

Hoptown Pizza
09.2017 - 05.2019

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Jessica Souza