Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Spencer

Brooklyn,NY

Summary

Dynamic Customer Service Representative with a proven track record at Daffy's, excelling in conflict resolution and enhancing customer loyalty through empathetic communication. Skilled in patient care and meal preparation, I consistently exceed performance metrics while fostering a positive team culture, driving customer satisfaction and retention.

Healthcare professional with robust background in delivering high-quality patient care in home settings. Adept at fostering supportive environment and ensuring patient comfort. Known for collaborative teamwork and adaptability to changing care requirements. Proficient in patient care, medication management, and emotional support.

Experienced with providing compassionate care and support to clients. Utilizes effective communication and empathy to enhance patient comfort and trust. Knowledge of managing daily living activities, medication administration, and patient safety protocols.

Diligent Desired Position with strong foundation in providing compassionate and personalized care to clients. Proven track record of supporting daily living activities, ensuring safety, and promoting well-being. Demonstrated ability to build rapport with patients and effectively manage varying care needs.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Daffy's
Brooklyn, NY
05.2011 - 08.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Supervisor

Lulus
Easton, PA
05.2014 - 03.2021
  • Coordinated tasks and processes to ensure seamless execution.
  • Employed problem-solving skills to organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Customer Service Representative

Walmart
Easton, PA
02.2017 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Home Health Aide

Anchor Health Homecare
Brooklyn, NY
01.2022 - 03.2024
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.

Education

High School Diploma -

Fort Hamilton High School
Brooklyn, NY

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Vital signs monitoring
  • Bathing assistance
  • Housekeeping
  • Dressing assistance
  • First aid and safety
  • Mobility support
  • Schedule management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Home Health Aide

Anchor Health Homecare
01.2022 - 03.2024

Customer Service Representative

Walmart
02.2017 - 03.2022

Supervisor

Lulus
05.2014 - 03.2021

Customer Service Representative

Daffy's
05.2011 - 08.2013

High School Diploma -

Fort Hamilton High School
Jessica Spencer