Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Spooner

Elyria

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of post-secondary education
27
27
years of professional experience

Work History

Customer Service Manager

Taco Bell
Elyria
09.1999 - Current
  • Resolved customer complaints, implementing effective solutions to enhance customer experience and retention.
  • Trained and mentored team members in customer service best practices, improving team capability and customer satisfaction.
  • Managed daily operations, ensuring adherence to company policies and enhancing service quality.
  • Facilitated inventory ordering process
  • Troubleshot equipment with help desk

Education

Associate in Business Management -

Ohio Business College
Elyria, OH
07.2012 - 07.2014

G.E.D
Elyria, OH

Skills

  • Customer service
  • Service quality management
  • Dispute resolution
  • Conflict resolution
  • CRM software
  • Handling inventory logistics
  • Coordinating weekly shipments

Timeline

Associate in Business Management -

Ohio Business College
07.2012 - 07.2014

Customer Service Manager

Taco Bell
09.1999 - Current

G.E.D
Jessica Spooner