Jessica Spratlin
Cottonwood,AL
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of First Impressions/Receptionist
RV Connections
Dothan, AL
07.2021 - 09.2023
- Meeting and greeting customers with a smile welcoming them into our dealership, managing salespersons rotation schedule, answering multiple lines at once and directing them to correct departments, stocking in new units, keeping track of and documenting traffic log as well as documenting all E-Leads. I have very strong customer service skills and love getting to know our customers. I also bring a very positive attitude to work everyday and try to encourage others and keep them motivated to sell. I also work well with others and enjoy being part of a team.
Receptionist/Op Tech
Fuller Optical
Cullman, AL
07.2019 - 11.2020
- Optometrist Technician
- Offered patients advice on selecting eyewear for lifestyle and needs. Collected co-payments, processed insurance benefits, and resolved difficulties to keep business books accurate and current. Collected and documented optical measurements to place correct eyewear orders. Taught customers about contact lens use to minimize errors and eye injury. Provided eyeglass and contact lens prescriptions. Answered phones and assisted in-office patients with setting appointments, filling out paperwork, and other common administrative questions. Consulted with patients to properly fit new contacts or eyeglasses. Provided informational resources and education for proper contact lens care and visual hygiene. Referred patients to external healthcare providers to address complex issues.
Head Teller
Auburn Bank
Auburn, AL
08.2000 - 08.2003
- Trained new tellers in account updating, money handling, and security procedures. Handled escalated customer concerns from teller staff to maintain business and restore bank loyalty. Sold, upsold, and cross-sold various bank products with high success rate to consistently meet or exceed targets. Accepted loan and service payments and properly documented amounts to adjust or remove balances owed. Helped balance vault, ATM, and teller drawers to meet strict accuracy standards. Assisted customers with questions related to accounts such as IRAs and money markets. Cashed checks and issued cash or credit accounts with deposit values. Accepted, counted, and verified cash for private and business customers. Smoothly opened, closed and updated accounts and savings plans for customers. Consistently met sales quotas by discussing bank products with customers, including loans, credit cards and lines of credit.
- Ordered an appropriate supply of cash each day to meet expected demands. Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud. Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers. Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy. Sorted and filed transaction documentation to maintain complete records. Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service. Supported customers by coordinating special actions like ordering new bank cards and personal checks. Developed relationships with customers, suggested suitable bank services, and met banking needs. Complied with applicable banking laws and regulations and followed company security and operational procedures. Researched, troubleshot, and resolved customer and internal inquiries regarding policies, practices, and procedures.
Education
Marketing
Southern Union State Community College
Opelika, ALGraduated high school - Marketing
Beauregard High School
05.1998
Skills
Customer Service and organization (10 years)
Loves working with patients
Warm and friendly personality
Professional
Self motivated
Highly dependable
Excellent attention to detail
Great at multitasking
Very clean and organized
Great telephone etiquette
Works well with others
Welcomes constructive criticism
Certification
Driver's License
Languages
Japanese
Elementary
Timeline
Director of First Impressions/Receptionist
RV Connections
07.2021 - 09.2023
Receptionist/Op Tech
Fuller Optical
07.2019 - 11.2020
Head Teller
Auburn Bank
08.2000 - 08.2003
Graduated high school - Marketing
Beauregard High School
Marketing
Southern Union State Community College