JESSICA SROCZYNSKI
South Amboy,NJ
Summary
Persuasive Sales Leader experienced in enhancing customer satisfaction and driving sales growth in dealership environments. Achieved strong customer relationships and delivered tailored experiences through expert negotiation and strategic sales tactics. Focused on identifying lucrative sales opportunities and utilizing CRM software for efficient customer engagement.
Overview
12
12
years of professional experience
Work History
Sleep Expert
Mattress Firm
Bridgewater, New Jersey
12.2025 - Current
- Delivered personalized customer service by assessing guest needs, recommending suitable sleep products, and clarifying benefits of complete sleep systems to enhance informed purchasing decisions.
- Negotiated pricing, processed transactions accurately, and coordinated delivery arrangements to ensure a seamless customer experience.
- Managed store opening and closing procedures, maintained operational readiness, and created a professional, welcoming environment for guests.
CUSTOMER ENGAGEMENT & CONSULTATION
ALL AMERICAN SUBARU
Old Bridge, NJ
01.2019 - 12.2025
- Provide positive customer engagement that helps identify the right vehicle based on individual needs, budget constraints, and preferences. Deliver comprehensive product demonstrations and explain features, add-ons, benefits, and financing options. Contribute to the recognition of “Number 1 Dealership Gross” in 2024.
- IMPACT SNAPSHOT: Continuously meet and exceed sales targets and consistently maintain high levels of performance by utilizing a trusting and consultative sales approach that closes sales and wins long-standing customer relationships—driving repeat business and referrals.
- Drive customer satisfaction and relationship management that ensure customers are satisfied with their purchase and understand financing terms before closing each deal.
- Delivered exceptional customer service by informing customers about new purchases, clarifying sales documentation, and ensuring satisfaction.
- Follow up with customers post-sale to ensure satisfaction is maintained and gather feedback for possible process improvement.
- Expert in closing sales and guiding customers through the final stages of the vehicle sales process, from paperwork requirements to vehicle delivery.
- Exceed sales targets and maintain high levels of performance by utilizing updated product knowledge on the latest models, features, vehicle technological advances, and competitive market trends.
- Consistently generate new sales leads by networking throughout the community, prospecting for new opportunities, and prior sales referrals from satisfied customers.
- Provide consumer education on current promotions, incentives, and after-market products or services.
- Partner with the finance and service departments to ensure a smooth sales and transition process and to optimize the customer experience.
- Work alongside the management team to plan sales promotions and special events.
- Orchestrate market research to identify possible new customer demographics, segments, and additional sales opportunities.
- Maintain knowledge of current vehicle inventory, including new and pre-owned vehicles, and assist with inventory organization to ensure proper vehicle presentation on the lot.
- Expertly handle and process all required paperwork, including sales contracts, financing documentation, and vehicle registration forms, while ensuring compliance with dealership policies and legal regulations.
- Resolved customer concerns by developing strategies that enhanced positive experiences and maintained satisfaction.
- Deliver positive post-sales support that addresses any vehicle service or warranty issues or inquiries.
- Guided customers through comfort preferences, support needs, and product selections.
CERTIFIED DENTAL ASSISTANT
BRUNSWICK FAMILY DENTAL
East Brunswick, NJ
01.2015 - 01.2019
- Supported dentists and assisted patients during procedures, ensuring clean and organized dental environment while managing administrative tasks and delivering patient care and infection control for smooth practice operation.
- Maintained a clean and sterile environment, disinfecting surfaces, sterilizing instruments, and following strict infection-control protocols.
- Highlighted key achievements.
- Scheduled appointments, managed patient records, handled insurance paperwork, and processed payments, when required.
- Educated patients on oral hygiene practices, treatment plans, cosmetic procedures, and post-operative care to enhance understanding and compliance.
- Scheduled appointments, managed patient records, and processed payments.
- State-of-the-art practice specializes in preventive, cosmetic, restorative, and implant dentistry..
Education
General Coursework -
Central Career School
Newark, NJGraduate -
Old Bridge High School
Old Bridge, NJSkills
- Microsoft Office Suite, CRM Software, Internet Sales, Dealership Management Systems (Inventory or Service)
- Customer needs assessment
- Product recommendation
- Sales strategy development
Personal Information
Title: AUTOMOTIVE SALES LEADER | EXCEEDS SALES GOALS
OTHER EXPERIENCE
Held additional early roles as a Certified Dental Assistant and Front Desk for Dr. Pritzall and as a Dental Assistant for Advanced Family Dentistry. Details are available upon request.
Timeline
Sleep Expert
Mattress Firm
12.2025 - Current
CUSTOMER ENGAGEMENT & CONSULTATION
ALL AMERICAN SUBARU
01.2019 - 12.2025
CERTIFIED DENTAL ASSISTANT
BRUNSWICK FAMILY DENTAL
01.2015 - 01.2019
General Coursework -
Central Career School
Graduate -
Old Bridge High School