Jessica Stapleton
Dandridge,TN
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
QuickBooks Online Department Supervisor
Intuit
Morristown, TN
09.2016 - 05.2023
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Managed budgets with careful planning, monitoring expenses closely to avoid overspending while ensuring necessary resources were available for daily operations.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Managed team of 45 employees, delegated tasks and held each employee accountable for completing assignments.
Medical Office Manager
Tennessee Spine Consultants
Morristown, TN
02.2010 - 08.2016
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
Store Manager/D.M.I.T
Rue 21
Morristown, TN
03.2004 - 09.2010
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Store Manager/S.O.S
Claires Stores Inc
Morristown, TN
03.1999 - 06.2004
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
Education
Associate of Applied Business - Business Managment
Walter State Community College
Morristown08.1999
High School Diploma -
Rutledge High School
Rutledge05.1996
Skills
- Process and Procedure Development
- POS Systems Operations
- Growth Planning
- Interactive Communication Skills
- Leadership Competency
- Time Management
- Leadership Skills
- Staff Supervision
- Problem Resolution
- Inventory Management
- Leadership Abilities
- Employee Engagement
Certification
- Business Management License - 1997-1999
Timeline
QuickBooks Online Department Supervisor
Intuit
09.2016 - 05.2023
Medical Office Manager
Tennessee Spine Consultants
02.2010 - 08.2016
Store Manager/D.M.I.T
Rue 21
03.2004 - 09.2010
Store Manager/S.O.S
Claires Stores Inc
03.1999 - 06.2004
Associate of Applied Business - Business Managment
Walter State Community College
High School Diploma -
Rutledge High School