Jessica Steed
Haltom City,TX
Summary
Authorized to work in the US for any employer Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Patient Care Coordinator USMD
Clearfork Hematology Oncology/Infusion
Fort Worth, TX
12.2021 - Current
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Assessed clients and developed plans to meet needs.
- Communicated with healthcare providers to facilitate continuity of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Surgery Scheduler/ Insurance Coordinator
North Texas Foot and Ankle
Irving, TX
05.2016 - 11.2023
- Educated patients about surgeries and provided treatment plan documentation.
- Checked patients in and out and collected payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtain all benefits for new patients and surgery patients that will be seen
- Verified insurance, obtained pre-authorization and predetermination as needed prior to surgery
- Followed up with patients before the surgery date to ensure they knew where they needed to be, what time and understood all instructions
- Obtain specific benefits on specific CPT codes to relay to physician and patient
- Answer multi-lined switchboard
- Will assist with check in when needed
- Assist with sending out billing statements when needed.
- Coordinated with facilities to set up surgeries for 2 Podiatrists.
Diagnostic Scheduler
Texas Oncology
Flower Mound, TX
07.2014 - 11.2015
- Receive orders daily from physicians via EMR and schedule patient scans according to when physicians and patients need them done
- Draft daily spreadsheets for 8 physicians so they can keep track of where their patients have been scheduled
- Call insurance companies daily to obtain benefits and authorizations for scans ordered to prevent any issues prior to scans being done
- Follow up with referring physicians nurses to update them on the status of their patients.
- Addressed client inquiries and updated database information.
- Answered phone calls and answered questions from potential customers.
Referral Coordinator
Business Partners in Healthcare
Dallas, TX
10.2012 - 05.2013
- Compiled company information and related material and distributed to appropriate candidates
- Answered and quickly returned numerous calls in a timely manner
- Drafted weekly spreadsheets for 7 executives and physicians
- Scheduled patients to see specialists for surgical consults
- Followed up with referring physicians to updated them on status of their patients progress.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Surgery Scheduler
UT Southwestern Medical Center
Dallas, TX
08.2009 - 05.2012
- Answered and managed incoming and outgoing calls while recording accurate messages for the physicians, their personal nurses and financial counselors
- Resolved scheduling conflicts to maintain high-quality patient services.
- Verified insurance, obtained pre-authorization and predetermination as needed prior to surgery
- Followed up with patients before surgery date to ensure they knew where they needed to be, what time and understood all instructions
- Assisted with registration and entering information into patient records.
- Coordinated with facilities to set up surgeries for 5 Breast and Melanoma Oncologists.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
CSA II
UT Southwestern Medical Center
Dallas, TX
07.2008 - 08.2009
- Registered patients for mammograms
- Assisted with filing
- Answered and managed incoming and outgoing calls while checking patients in and out
- Collected copayments and coinsurance when necessary
- Recalled patients to come in for abnormal mammograms and test results
- Scheduled breast biopsies and sonograms if necessary.
- Connected with customers by listening to concerns and answering questions.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
Scheduling Specialist
Texas Oncology
Irving, TX
01.2003 - 07.2008
- Answered multi line switchboard and redirected phone calls to the appropriate person
- Scheduled patients for chemo treatments, labs, office visits and injections for four physicians
- Maintained physician’s personal calendars
- Collected co-pays when necessary
- Helped to prepare charts for the following day's appointments.
Education
Certificate of Completion in Medical Assisting in Medical Assistant -
Sanford Brown Institute
Dallas, TX 01.2006 - 05.2007
High -
Trinity High School
Euless, TX 05.1995 - 05.1998
Skills
Medical chart documentation
Timeline
Patient Care Coordinator USMD
Clearfork Hematology Oncology/Infusion
12.2021 - Current
Surgery Scheduler/ Insurance Coordinator
North Texas Foot and Ankle
05.2016 - 11.2023
Diagnostic Scheduler
Texas Oncology
07.2014 - 11.2015
Referral Coordinator
Business Partners in Healthcare
10.2012 - 05.2013
Surgery Scheduler
UT Southwestern Medical Center
08.2009 - 05.2012
CSA II
UT Southwestern Medical Center
07.2008 - 08.2009
Certificate of Completion in Medical Assisting in Medical Assistant -
Sanford Brown Institute
01.2006 - 05.2007
Scheduling Specialist
Texas Oncology
01.2003 - 07.2008
High -
Trinity High School
05.1995 - 05.1998
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