Jessica Stigall
Mount Sterling,KY
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
25
25
years of professional experience
Work History
Manager for Health Information
UK St. Claire
05.2024 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed and motivated employees to be productive and engaged in work.
Medical Office Manager
Sterling Healthcare
12.2021 - 05.2024
- Managed daily administrative tasks in a very busy OB/GYN office to ensure smooth operations within the medical office environment.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Consulted with healthcare professionals on business decisions.
- Optimized inventory management to ensure essential medical supplies were always available.
- Coordinated office events, seminars and meetings for staff and clients.
- Created reports, presentations and other materials for executive staff.
Medical Scribe
Clark Regional Hospital
07.2018 - 12.2021
- Increased overall productivity of a busy pediatric clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Accompanied physicians through day in fast-paced, stressful environments.
- Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.
- Enhanced patient care by diligently transcribing physician-patient interactions during medical examinations.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
Certified Medical Assistant
Lexington Clinic
01.2001 - 09.2016
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
Education
Continuing Education
Midway University
Midway, KYUniversity Studies
Morehead State University
Morehead, KYCertification For Medical Assiting - Medical Assistant
Rowan Technical College
Morehead, KY12-2000
Skills
- Team leadership
- Decision-making
- Staff management
- Task delegation
- Goal setting
- Strategic planning
- Staff development
Timeline
Manager for Health Information
UK St. Claire
05.2024 - Current
Medical Office Manager
Sterling Healthcare
12.2021 - 05.2024
Medical Scribe
Clark Regional Hospital
07.2018 - 12.2021
Certified Medical Assistant
Lexington Clinic
01.2001 - 09.2016
Continuing Education
Midway University
University Studies
Morehead State University
Certification For Medical Assiting - Medical Assistant
Rowan Technical College
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