Jessica Stokes
Student Services Coordinator
Seneca,SC
Summary
Positive and caring student support professional with upbeat attitude and detail-oriented approach to meeting all student and faculty needs. Highly organized, proactive and flexible with strong critical thinking and planning abilities. Focused on building and enhancing relationships, meeting service needs and maintaining smooth administration of all department operations. Desire growth-oriented position in dynamic, fast-paced environment.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Student Services Coordinator
Clemson University
Clemson, SC
03.2016 - Current
- Maintained program files, records, databases and websites.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Increased customer satisfaction by resolving application issues.
Administrative Assistant
Clemson University
Clemson, SC
01.2013 - 03.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Kept reception area clean and neat to give visitors positive first impression.
Account Executive
Blue Mountain Ink And Threads
Seneca, SC
10.2012 - 12.2013
- Responsible for all sales activities, from lead generation through close.
- Worked within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals.
- Maintained contact with all clients to ensure high levels of client satisfaction.
- Referrals, telephone calls, networking. Performed other related duties as assigned.
- Contacted customers as issues arose to provide prompt resolutions.
Server
Esso Club
Clemson, SC
08.2010 - 04.2012
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - English Literature
Southern Wesleyan University
Central, SC 08.2007 - 05.2011
Skills
Documentation skills
Teamwork and Collaboration
Dependable and Responsible
Analytical and Critical Thinking
Flexible and Adaptable
Time Management
Computer Skills
Verbal and written communication
Improvement initiatives
Avid houseplant keeper for 2 years
I stumbled upon my passion in life a little over two years ago. I purchased my first three houseplants in November 2019 and now keep over 70 plants in the house. I also planned and executed landscaping around my home for the first time last year. It has opened my eyes to what I truly want to do with my life! I'm ready to learn and begin a new career in the field of landscaping and everything plant-related.
Timeline
Student Services Coordinator
Clemson University
03.2016 - Current
Administrative Assistant
Clemson University
01.2013 - 03.2016
Account Executive
Blue Mountain Ink And Threads
10.2012 - 12.2013
Server
Esso Club
08.2010 - 04.2012
Bachelor of Arts - English Literature
Southern Wesleyan University
08.2007 - 05.2011