Jessica Stone
Canton,PA
Summary
Experienced Program Manager with 15 years in health care, skilled in agency policy and deadline management. Facilitates effective communication and conflict resolution among diverse groups, fostering high-performing teams. Combines strong analytical and problem-solving skills to drive results and develop impactful solutions. Committed to enhancing human connections and achieving program goals through collaboration and inclusivity.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Program Manager
Futures Community Support Services
Towanda, PA
04.2024 - 08.2026
- Collaborated with executive team to ensure program alignment with organizational objectives.
- Monitored progress against goals, adjusting plans to meet changing agency requirements.
- Analyzed program performance and identified areas for improvement.
- Evaluated program effectiveness through participant feedback and data analysis, providing insights for future enhancements.
- Analyzed self and staff performance, identifying key areas for improvement to enhance program outcomes.
- Coordinated cross-departmental resources, ensuring projects remained on track and met established deadlines.
- Facilitated team meetings to discuss program updates and strategies.
- Led meetings with external and internal teams to align on agency goals.
- Collaborated with leadership to establish implementation methods of agency procedures.
- Coordinated training sessions for staff on best practices and compliance.
- Provided guidance and mentorship to junior team members as they gained experience in their roles.
- Performed and reviewed annual evaluations for staff by deadline dates
- Ensured compliance with agency policies and procedures
Direct Support Professional
Futures Community Support Services
Towanda, PA
03.2023 - 04.2024
- Monitored progress against goals and adjusted plans to ensure alignment with individual needs.
- Assisted clients in developing social and communication skills.
- Implemented behavior support plans to promote positive interactions.
- Supported clients in enhancing social and communication skills to foster independence.
- Executed behavior support plans to facilitate positive interactions and improve relationship dynamics.
Personal Care Aide
Private Home Health Care
Troy, PA
05.2021 - 03.2023
- Guided clients in achieving their goals related to independent living skills.
- Assisted clients with mobility issues such as walking, transferring from bed to chair or wheelchair.
- Identified changes in client status or needs and communicated effectively to supervisor for timely intervention.
- Engaged in supportive conversations, fostering emotional well-being and companionship for clients.
- Noted changes in client condition and promptly informed supervisor for appropriate action.
- Administered medication and tracked treatment plan progress.
- Completed daily documentation on agencies' electronic health record system
- Maintained a clean environment free from hazards according to infection control protocols.
- Performed light housekeeping duties including laundry, meal preparation, shopping, errands and cleaning.
- Prepared and served food for patients, following special prescribed diets.
- Provided transportation to medical and recreational appointments.
- Initiated conversations with clients to provide emotional support. that provide emotional support and companionship for clients.
- Utilized problem solving skills to resolve challenging situations in an efficient manner.
- Provided personal care assistance to elderly, disabled and convalescent patients in their homes by bathing, dressing, grooming and other activities of daily living.
Education
High School Diploma -
Spencer VanEtten High School
SpencerSkills
- Program management
- Project management
- Performance monitoring
- Performance evaluation
- Regulatory compliance
- Scheduling and planning
- Organizational performance
- Team leadership
- Effective communication
- Relationship building
- Critical thinking
- Problem-solving
- Time management
Certification
NADSP-FLS
Timeline
Program Manager
Futures Community Support Services
04.2024 - 08.2026
Direct Support Professional
Futures Community Support Services
03.2023 - 04.2024
Personal Care Aide
Private Home Health Care
05.2021 - 03.2023
High School Diploma -
Spencer VanEtten High School