Jessica Stoner
Phoenix,AZ
Summary
Dynamic Pro Sales Specialist at Lowe's with a proven track record of exceeding sales goals and fostering strong customer relationships. Skilled in CRM software and promotional event planning, I excel in client communication and retention, driving engagement and loyalty through knowledgeable product recommendations and timely follow-ups.
Overview
4
4
years of professional experience
Work History
Pro Sales Specialist
Lowe's
Tempe, AZ
09.2023 - Current
- Assisted customers in product selection and provided knowledgeable recommendations.
- Participated in promotional events to drive customer engagement and sales initiatives.
- Followed up on inquiries from prospective clients in a timely fashion.
- Created and maintained customer relationships to ensure repeat business.
- Maintained accurate records of customer interactions using CRM software.
- Exceeded the company’s sales goals monthly.
- Processed customer transactions efficiently using point-of-sale systems.
Appliance Sales Specialist
Lowe’s
Indianapolis, Indiana
09.2021 - 09.2023
- Assisted customers in selecting and purchasing appliances based on needs.
- Demonstrated appliance features and benefits to enhance customer understanding.
- Maintained product displays to ensure a clean and organized showroom.
- Provided knowledgeable answers to customer inquiries about appliance specifications.
- Detailed latest promotions, sales incentives, and rebates to share with customers, helping clients save on purchases.
- Supported promotional events by setting up displays and engaging with customers.
- Trained new staff on product knowledge and customer service best practices.
- Attended product training offered by appliance vendors to stay updated on features and benefits of appliances being marketed.
- Approached customers and asked open-ended questions to better understand buying needs and budgets.
Skills
- Customer relationship management
- Sales forecasting
- Product knowledge
- CRM software utilization
- Promotional event planning
- Client communication
- Client account management
- Customer retention
Accomplishments
- President's club award for exceeding million dollar sales year
Timeline
Pro Sales Specialist
Lowe's
09.2023 - Current
Appliance Sales Specialist
Lowe’s
09.2021 - 09.2023