Jessica Street
Orlando,FL
Summary
Compassionate and Innovative matriculating graduate student, with a specialization in traumatic adverse childhood experiences , employing an empathetic approach to developing rapport with clients.
Overview
9
9
years of professional experience
Work History
Business Development Manager
Paul Davis Restoration of Orlando
03.2018 - Current
- Managing Reconstruction Projects and Collections
- Created and implemented business advancement strategies
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Mentored new team members in effective sales techniques, fostering a high-performance culture within the organization.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Maintaining communication with all clients and cultivating new client relationships
- Managing documentation and compliance requirements
- Partner in Education Coordinator and Charity Liaison
- Increased Google reviews and social media presence
- Reviewed and Responded to customer feedback and suggested ways to improve the process, as well as customer satisfaction
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Kept meticulous client notes and updated account information in company databases.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Trained new employees within the District to teach Continuing Education courses and lead the District in strategic Continuing Education course teachings, including creating curriculum
- Drove revenue growth by identifying and securing new business opportunities in untapped markets.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Case Manager
Department of Juvenile Justice
10.2021 - 02.2022
- Mentored youth
- Created Performance Plans, 90-day Summaries and biweekly treatment plan documents
- Teach Impact of Crime Courses
- Trained new case managers, raising team's overall competency and service delivery standards.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
- Employee and Youth Morale building
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
Store Manager & Operations Manager
Mattress Firm
09.2015 - 03.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Organized Company events alongside the Culture Manager
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Give Kids the World volunteer liaison
- Trained new employees during acquisition in Connecticut (Ambassador Program)
- Investigated and resolved client complaints and concerns in an empathetic manner
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Followed through on all critical inter-departmental escalations to increase client satisfaction and retention
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
Master of Arts - Marriage And Family Therapy
Northcentral University
San Diego, CA05.2025
Master of Arts - English
Hawai’i Pacific University
Kaneohe, HI05.2015
Veterinary Assistant Certification -
University of Central Florida
01.2016
Skills
- Team Leadership
- Effective Workflow Management
- Able to work in a demanding environment
- Project Management
- Conflict resolution
- Strong verbal and written communication
- Strategic Planning
- Mentoring and Coaching
- Account Management
- Operations
- Relationship building and rapport
- Revenue Generation
Timeline
Case Manager
Department of Juvenile Justice
10.2021 - 02.2022
Business Development Manager
Paul Davis Restoration of Orlando
03.2018 - Current
Store Manager & Operations Manager
Mattress Firm
09.2015 - 03.2018
Master of Arts - Marriage And Family Therapy
Northcentral University
Master of Arts - English
Hawai’i Pacific University
Veterinary Assistant Certification -
University of Central Florida