Jessica Stricker
Gillette,WY
Summary
Versatile and achievement-oriented professional with a proven track record, excelling in customer service and financial services. Demonstrated ability to enhance client satisfaction through expert needs analysis and personalized solutions. Skilled in negotiation and team leadership, fostering collaborative environments and driving significant improvements in client retention and sales performance.
Overview
4
4
years of professional experience
Work History
Insurance Agent Office Assistant
State Farm
07.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Managing deposits and customer payments.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Residential Assistant
YES House
08.2023 - 07.2024
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Conducted regular safety inspections of common areas and individual units to ensure compliance with local regulations and policies.
Residential Youth Care Worker
New Boces
01.2023 - 08.2023
- Promoted positive relationships among residents through conflict resolution techniques and team-building exercises.
- Increased resident participation in group activities by offering diverse recreational options tailored to their interests.
- Taught clients to relate socially through use of daily routines and activities.
- De-escalated destructive and impulsive youth behavior by assisting in finding positive alternate outlets.
- Utilized behavior management strategies consistently, creating an orderly environment conducive to personal growth for all residents.
- Collaborated with case managers, therapists, and other professionals to develop personalized treatment plans for optimal results.
- Developed strong rapport with each resident under my care based on trust, empathy, understanding thus fostering therapeutic alliances that promoted healing.
Certified Nursing Assistant
Campbell County Hospital
01.2022 - 01.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Insurance Agent
State Farm
11.2020 - 01.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Utilized CRM software to manage client relationships.
- Improved client retention rates with exceptional service and timely follow-up on policy inquiries and adjustments.
- Managed daily deposit and customer payments.
- Fostered team-oriented environment that encouraged collaboration and shared success among agents.
- Analyzed customer needs to provide customized insurance solutions.
Education
Associate of Science - Health Sciences
Gillette College (NWCCD)
Gillette12-2020
Insurance License - Financial Services
Kaplan Financial Education
Gillette, WY07-2019
Certified Nursing Assistant - Nursing
Worland Healthcare And Rehab
Worland, WY11-2011
High School Diploma -
Riverside High School
Basin, WY05-2010
Skills
- Quotes and sales
- Customer follow-up
- Auto insurance
- Client needs analysis
- Negotiation abilities
- Prospective client identification
- Client assessment
- Customer Service
- Financial Services
- Money Management
- Multitasking
- Team Leadership
- Team building
Timeline
Insurance Agent Office Assistant
State Farm
07.2024 - Current
Residential Assistant
YES House
08.2023 - 07.2024
Residential Youth Care Worker
New Boces
01.2023 - 08.2023
Certified Nursing Assistant
Campbell County Hospital
01.2022 - 01.2023
Insurance Agent
State Farm
11.2020 - 01.2022
Associate of Science - Health Sciences
Gillette College (NWCCD)
Insurance License - Financial Services
Kaplan Financial Education
Certified Nursing Assistant - Nursing
Worland Healthcare And Rehab
High School Diploma -
Riverside High School