Jessica Stroz
Charles Town,USA
Summary
Dedicated and compassionate Registered Nurse with extensive experience in patient care assessment, triage, and care coordination, emergency nursing, and specialized clinics. Skilled in collaborating with multidisciplinary teams to optimize patient outcomes, manage complex care plans, and provide compassionate support to diverse patient populations. Proven ability to identify barriers to care and implement effective solutions.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Home Telehealth Care Coordinator, Intermittent
Martinsburg VA Medical Center
08.2024 - Current
- Conducts comprehensive initial and ongoing assessments, including a review of systems, to establish individualized care plans in collaboration with the PACT (Primary Care Team), HBPC (Home-Based Primary Care), and specialty care services.
- Triages and reviews data from home telehealth (HT) patients, including vital signs and symptoms, and identifies high-risk responses, intervening with appropriate care and timely referrals to clinic, ER, urgent care, or community-based services as needed.
- Provides medication management, case management, and patient education, assisting patients in managing chronic conditions and enhancing self-management behaviors.
- Facilitates communication between primary care teams and community-based providers to ensure seamless, co-managed care for enrolled veterans.
- Identifies knowledge gaps and health factors impacting patients’ self-management, providing targeted education and support to promote better health outcomes.
- Documents and communicates changes in patient status, including progress towards goals, trends in data, symptoms of concern, and the need for provider assessment and intervention.
- Manages transitions of care, including post-hospital discharge, ensuring proper follow-up, medication management, and patient education to reduce readmissions and improve patient satisfaction.
PACT Registered Nurse Care Coordinator, Intermittent
Martinsburg VA Medical Center
03.2022 - Current
- Collaborates with primary care PACT teams to identify individual patient care goals to optimize disease prevention, whole health wellness, and encourage positive self-care activities, in accordance with emotional, cultural, and physical needs
- Actively identifies the changing needs of veterans and efficiently coordinates care with providers to adapt care plans as needed
- Rapidly identifies and triages urgent/emergent medical and psychological issues with appropriate disposition of care
- Manages care through ACSC calls, preventative surveillance for colorectal, breast, and cervical cancers, initiates/monitors consults and referrals, and actively works to execute primary care and mental health provider's recommendations and orders
- Proactively identifies and addresses obstacles to comprehensive care including but not limited to evolving individual patient preferences, access to care/follow- up, non-compliance, educational or socioeconomic barriers, and/or clinic deficiencies that impact care
- Assists with the onboarding, training, and mentoring of new and existing staff on compassionate/patient centered care standards, proficient clinical documentation, clinic/hospital protocols, and clinical operations.
Registered Nurse, Neurosurgery and Pain Clinic, Intermittent
Martinsburg VA Medical Center
01.2023 - 05.2023
- Collaborated with pain physicians, pain psychologists, chiropractors, and physical therapists to facilitate optimal patient outcomes
- Triaged new pain referrals, performed Traumatic Brain Injury assessments, assisted with musculoskeletal steroid injections/EMG testing, and provided education on Cefaly devices, SI belt, and self-care measures as outlined in the veteran's treatment plan, adjusting as needed to meet patient goals
- Coordinated care with pain psychologist to initiate pain school, with pain pharmacist to monitor use and effectiveness of pain medications, and with chiropractors to facilitate acupuncture treatment.
Registered Nurse
Jefferson County Health Department
06.2021 - 02.2022
- Performed Contact Tracing and case management for COVID positive patients and their families/care givers throughout the duration of their isolation period, any hospitalizations, and long COVID treatments
- Triaged patients and facilitated urgent/emergent care, collaborated with primary care physicians, schools, and employers to mitigate the spread while also allowing for the timely return to normal activity
- Organized and supervised COVID and flu community vaccination clinics for patients of all ages.
Registered Nurse, Emergency Department
Jefferson Medical Center
07.2010 - 11.2012
- Experience in triage and assessment of diverse patient populations, provision of patient and family education, coordination, and facilitation of surgical procedures, medical treatment plans, critical care, and resuscitative measures in accordance with ACLS/PALS/NRP protocols, collaboration with physicians, residents, surgeons, EMS personnel, social services, mental health providers, police, and clergy
- Provided support to physicians by closely monitoring patient status, providing timely updates/adjusting care as needed, prepping for surgical procedures, administering medications/emergent treatment modalities
- Delivered care to critically ill or injured patients and communicated empathetically with family members on patient condition
- Worked collaboratively with mental health providers and social workers to actively deescalate, support, and facilitate treatment and/or admission for patients in crisis
- Acted as EPIC superuser to help train staff during installation of EMR.
- Answered codes quickly and orchestrated efficient, skilled medical care.
Additional Experience
Emergency Nursing
09.1995 - 08.2004
- Emergency Department Registered Nurse, MedStar St. Mary's Hospital, Leonardtown, MD
- Emergency Department Registered Nurse-Clinical Coordinator/Staff nurse, Ocean University Medical Center, Brick Township, NJ
- Critical Care Transport Registered Nurse, Monmouth-Ocean Hospital Service Corp, Eatontown, NJ
- Agency Emergency Department Registered Nurse, Nursing Enterprises, Inc, Brick Township, NJ
Education
Bachelor of Science in Nursing -
Rutgers University
Camden, New Jersey05.1995
Skills
- Patient Care Assessment and Coordination
- Emergency Response & Triage
- Multidisciplinary Collaboration
- Patient Education
- Compassionate Communication
Certification
- Registered Nurse, West Virginia
- BLS provider, 03/2026
Previous
- Advanced Cardiac Life Support Instructor
- Advanced Cardiac Life Support Provider
- Pediatric Advanced Life Support Provider
- Neonatal Resuscitation Program Provider
References
Available upon request
Timeline
Home Telehealth Care Coordinator, Intermittent
Martinsburg VA Medical Center
08.2024 - Current
Registered Nurse, Neurosurgery and Pain Clinic, Intermittent
Martinsburg VA Medical Center
01.2023 - 05.2023
PACT Registered Nurse Care Coordinator, Intermittent
Martinsburg VA Medical Center
03.2022 - Current
Registered Nurse
Jefferson County Health Department
06.2021 - 02.2022
Registered Nurse, Emergency Department
Jefferson Medical Center
07.2010 - 11.2012
Additional Experience
Emergency Nursing
09.1995 - 08.2004
- Registered Nurse, West Virginia
- BLS provider, 03/2026
Previous
- Advanced Cardiac Life Support Instructor
- Advanced Cardiac Life Support Provider
- Pediatric Advanced Life Support Provider
- Neonatal Resuscitation Program Provider
Bachelor of Science in Nursing -
Rutgers University
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