Jessica Sturm
Hungry Horse,MT
Summary
Hardworking Retail Operations Manager recognized as a strong leader with expertise in every aspect of store management. Talented at coaching staff and promoting caring customer service. Offering over 17 years of experience working in tourism based retail sales in the Glacier area.
Overview
17
17
years of professional experience
Work History
Retail Operations Manager/Buyer
Glacier Park Collection
Columbia Falls, MT
01.2016 - Current
- Buyer for high volume retail operation
- Store Setup and Shut Down for seasonal retail operation
- Receive product into POS, GL code invoices and submit to accounting dept
- Monitor Payroll/ LTR
- Watch Inventory Turns, place reorders or mark down merchandise to ensure maximum sell through/profit
- Train and Support store managers and staff
- Step in as needed in various positions in stores
- Warehouse Operations, order processing, inventory management and store fulfillment
- Project Management for various FFE and capital projects
- Support retail warehouse for shipments, inventory, purchasing and inspection
Rental/Outdoor Store Operations Manager
Glacier Raft Co
West Glacier, MT
06.2012 - 10.2015
- Hiring and Training on POS and Reservation systems, rentals, merchandising, customer service
- Scheduling employees
- Merchandising and technical gear sales
- Sales of retail including outdoor and camping gear, rafts, fishing equipment, souvenirs, apparel
- Reservations for rafting, fishing and overnight trips, as well as rentals and shuttles
- Retail buying plan and budgeting
- Retail Accounting
- Monitor sales and place reorders as necessary throughout season
- Managed inventory control, cash control, store opening and closing procedures.
Barista
Friske Beans Espresso
Columbia Falls, MT
08.2007 - 02.2014
- Prepared coffee and tea drinks
- Socialize with customers
- Work in a fast-paced environment
- Maintain cleanliness and safety standards earning A+ rating from Health Dept.
Office/Retail Manager
Glacier Raft Co
West Glacier , MT
06.2008 - 06.2012
- Schedules and training
- Reservations and trip check-in
- Merchandising of retail
- Retail Buying for check-in office
- Track sales - Place reorders as necessary
- Inventory control
Photographer
Mountain Photography
Whitefish/West Glacier, MT
06.2002 - 01.2008
- Remote river location
- On site sales at rafting outlets
- Photo Film processing
- Winter- Portrait photographer as well as children’s race photographer
- Winter- Retail sales and photo sales
Raft Guide
Glacier Raft Co
West Glacier, MT
06.2005 - 08.2007
- River guide upholding the highest safety standards
- Educate guests about Glacier and the river ecosystems
- Swift water certified during employment
Skills
- Problem Anticipation and Resolution
- Performance Assessment
- Verbal and Written Communication
- Policy Development and Enforcement
- Supplier Monitoring
- Budget Control
- Originality and Creativity
- Decision Making
- Training Management
- Goal Setting
- Sales Tracking
- Team Leadership
Timeline
Retail Operations Manager/Buyer
Glacier Park Collection
01.2016 - Current
Rental/Outdoor Store Operations Manager
Glacier Raft Co
06.2012 - 10.2015
Office/Retail Manager
Glacier Raft Co
06.2008 - 06.2012
Barista
Friske Beans Espresso
08.2007 - 02.2014
Raft Guide
Glacier Raft Co
06.2005 - 08.2007
Photographer
Mountain Photography
06.2002 - 01.2008