Jessica Sullivan
Oviedo,FL
Summary
Offering friendly and approachable demeanor with passion for delivering outstanding guest service and readiness to learn. Brings strong ability to quickly adapt to new tasks and environments, effectively managing guest interactions and operational responsibilities. Ready to use and develop communication and problem-solving skills in any role.
Overview
5
5
years of professional experience
Work History
Attractions Cast Member
Walt Disney World
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Minimized safety risks by conducting thorough site inspections and enforcing strict safety protocols.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Seasonal Sales Associate
Victoria's Secret & PINK
11.2024 - 01.2025
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Engaged with customers to effectively build rapport and lasting relationships.
- Handled cash transactions efficiently while adhering to company cash-handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products, using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging them according to size or color.
Seasonal Sales Associate
Victoria's Secret & PINK
05.2024 - 07.2024
Seasonal Sales Associate
Victoria's Secret & PINK
12.2023 - 01.2024
Sales Associate
Gap
08.2020 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Helped customers locate products, and checked the score system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Science - Criminal Justice
05-2026
- Minor: Intelligence & National Security
- Certificate: Criminal Profiling
- Dean's List: Fall 2022, Spring 2023, Fall 2023, Spring 2024, and Fall 2024
- President's List: Spring 2025
- Alpha Phi Sigma: The Criminal Justice Honor Society
- Kappa Kappa Gamma Member: Nomination Committee 2023, Administrative Director 2024, Primary Recruitment Director Assistant 2025
- Study Abroad: London, Wrongful Convictions and Human Rights Program
High School Diploma -
06-2022
- 4.0 GPA
- National Honor Society
- National Art Honor Society
- Varsity Cheerleading
Skills
- Customer service
- Problem-solving skills
- Relationship Building
- Cash Register Operation
- Product Promotions
- Time Management
- Multi-tasking strength
- Reliable and punctual
- Performance under pressure
- Exceptional communication
- Safety awareness
Languages
English
Native or Bilingual
Certification
Criminal Profiling
Timeline
Attractions Cast Member - Walt Disney World
03.2025 - Current
Seasonal Sales Associate - Victoria's Secret & PINK
11.2024 - 01.2025
Seasonal Sales Associate - Victoria's Secret & PINK
05.2024 - 07.2024
Seasonal Sales Associate - Victoria's Secret & PINK
12.2023 - 01.2024
Sales Associate - Gap
08.2020 - 12.2021
Monroe-Woodbury High School - High School Diploma,
University of Central Florida - Bachelor of Science, Criminal Justice
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