Jessica Summers
Atco,NJ
Summary
Results-driven Practice Manager and Certified Veterinary Technician with more than 10 years of experience leading veterinary hospital operations, developing high-performing teams, and driving business performance. Proven success managing multi-site operations, overseeing teams of up to 46 associates, improving workflow efficiency, maintaining regulatory compliance, and fostering a culture of client service excellence. Skilled in talent development, financial management, operational planning, and change leadership while supporting quality patient care and sustainable hospital growth.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Practice Manager
Banfield Pet Hospital
Marlton, USA
05.2016 - Current
- Led daily operations for high-volume veterinary hospitals, ensuring optimal care for over 6,000 pets annually.
- Manage and develop teams of up to 46 veterinary technicians, veterinary assistants, and client service coordinators across multiple hospital locations.
- Partner with veterinary teams to ensure excellence in anesthesia monitoring, surgical procedures, dental services, radiology, laboratory diagnostics, and patient care protocols.
- Drove financial performance through strategic labor management, operational planning, and inventory controls.
- Implement hospital and market-wide initiatives focused on associate development, client satisfaction, and operational excellence.
- Support clinical quality initiatives through training, coaching, and development of technical staff.
- Provide coaching and mentorship to veterinary technicians pursuing credentialing and advanced technical skills.
- Monitor patient care workflows to improve efficiency, safety, and client experience.
- Oversee hospital inventory including pharmaceuticals, medical supplies, and equipment maintenance.
- Ensure compliance with OSHA regulations, radiation safety standards, controlled substance protocols, and medical record requirements.
- Collaborated with medical leadership to enhance quality medicine and patient safety initiatives.
- Lead recruitment, onboarding, training, and performance management for hospital associates.
Office Manager
Mark Jones Grooming
Morgantown, USA
10.2013 - 12.2017
- Managed daily administrative operations, including scheduling, inventory control, and customer service, to ensure smooth business functionality.
- Coordinated appointments and optimized resource allocation, enhancing overall business efficiency.
- Maintained inventory levels and negotiated supply needs to support uninterrupted operations.
- Assisted grooming staff during peak business periods, facilitating timely service delivery.
- Conducted facility inspections to maintain cleanliness, safety, and operational readiness.
Administrative Assistant
Ruby Memorial Hospital
Morgantown, USA
05.2013 - 12.2013
- Registered patients, coordinated appointments, and maintained accurate patient records.
- Coordinated medical record creation, updates, and transfers between departments to ensure seamless patient care.
- Supported hospital admissions processes and patient documentation requirements.
- Prepared surgical charts, verifying documentation accuracy and completeness to support surgical teams.
- Explained administrative processes and procedures to patients and families, enhancing their understanding and experience.
Education
Bachelor of Science - Animal & Nutritional Sciences
West Virginia University
Morgantown, WV05-2016
Skills
- Anesthesia Monitoring & Patient Recovery
- Surgical Nursing & Aseptic Technique
- Dental Prophylaxis & Dental Radiography
- Patient Assessment & Triage
- Venipuncture & Catheter Placement
- Diagnostic Sample Collection
- In-House Laboratory Testing
- Radiology & Radiation Safety
- Treatment Planning Support
- Pharmacy and Medication Administration
- Fear Free Handling Techniques
- Critical Care & Hospitalized Patient Monitoring
- Client Education & Discharge Instructions
Certification
Certified Veterinary Technician (CVT)
Leadership Operations
- Veterinary Practice Management
- Multi-Site Operations Management
- Team Leadership & Coaching
- Recruiting & Talent Development
- OSHA Compliance & Workplace Safety
- Inventory & Controlled Substance Management
- Financial Performance Management
- Workflow Optimization
- Policy & Procedure Development
- Conflict Resolution
- Employee Engagement & Retention
- Operational Metrics & Reporting
Clinical Veterinary Technical Skills
- Anesthesia Monitoring & Patient Recovery
- Surgical Nursing & Aseptic Technique
- Dental Prophylaxis & Dental Radiography
- Patient Assessment & Triage
- Venipuncture & Catheter Placement
- Diagnostic Sample Collection
- In-House Laboratory Testing
- Radiology & Radiation Safety
- Treatment Planning Support
- Pharmacy & Medication Administration
- Fear Free Handling Techniques
- Critical Care & Hospitalized Patient Monitoring
- Client Education & Discharge Instructions
Affiliations
- NJVTA Membership Committee Member
Timeline
Practice Manager
Banfield Pet Hospital
05.2016 - Current
Office Manager
Mark Jones Grooming
10.2013 - 12.2017
Administrative Assistant
Ruby Memorial Hospital
05.2013 - 12.2013
Bachelor of Science - Animal & Nutritional Sciences
West Virginia University