Molly Virginia Erickson

• Enhanced client satisfaction through development and management of customer service protocols.
• Oversaw financial processes, including budgeting, billing, and expense reporting to ensure fiscal responsibility.
• Mentored staff in best practices for patient care and clinic procedures to improve team performance.
• Led initiatives to optimize inventory management, reducing waste and ensuring availability of medical supplies.
• Streamlined clinic operations by implementing efficient scheduling systems for appointments and staff.
• Developed training programs for new employees, enhancing onboarding experience and operational knowledge retention.
• Collaborated with veterinarians to establish treatment protocols that improved patient outcomes and workflow efficiency.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.

• Developed and delivered training programs on veterinary software systems to enhance staff proficiency.
• Facilitated hands-on workshops focusing on best practices in animal care and handling.
• Mentored new trainers, fostering a culture of continuous learning and knowledge sharing within the organization.
• Led initiatives to assess skill gaps, driving strategic improvements in workforce development programs.
• Conducted thorough needs assessments to identify areas for improvement in training materials and methods.
• Enhanced employee technical skills by developing comprehensive training modules and hands-on workshops.

• Veterinary clinic went out of business.

• Supervised daily operations of veterinary procedures and patient care protocols.
• Trained and mentored junior technicians to enhance performance and team efficiency.
• Developed and maintained strong client relationships, ensuring high-quality service delivery.
• Conducted comprehensive health assessments and administered treatments per veterinary guidelines.
• Collaborated with veterinarians on treatment plans, enhancing patient outcomes and satisfaction.
• Mentored junior veterinary technicians on best practices within the clinic environment while fostering teamwork among staff members.
• Educated pet owners on preventative care measures such as vaccinations, dental care, nutrition management, parasite control strategies to improve pet health outcomes.
• Developed comprehensive treatment plans for patients with various medical conditions, resulting in improved health outcomes.
• Reduced patient stress by providing compassionate handling and creating a calm atmosphere during examinations and treatments.

• Administered medications and vaccinations to diverse animal patients, ensuring compliance with medical protocols.
• Assisted veterinarians during examinations and surgical procedures, enhancing patient care and operational efficiency.
• Educated pet owners on post-operative care and preventive health measures, improving client relationships and satisfaction.
• Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
• Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
• Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
• Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
• Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
• Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.

• Assisted veterinarians during surgical procedures, ensuring sterile environment and proper instrument availability.
• Prepared surgical instruments and equipment for various animal surgeries, maintaining strict adherence to safety protocols.
• Monitored anesthesia levels and vital signs of patients throughout procedures, ensuring optimal care and safety.
• Trained junior staff on surgical protocols and instrument handling, enhancing team efficiency and performance.
• Maintained records to document patient medical history and surgical procedure notes.

Relief Technician role.

• Analyze the financial and economic scenarios and advise borrowers or related parties on how their loans affect them
• Knowledgeable about the processing side of originating loans and continue to perfect my knowledge of the business
• Assist customers with various types of loan applications including: Conventional, FHA, VA, USDA, HELOCs, as well as other secondary financing

• Analyzed the financial and economic scenarios and advised the borrowers or related parties ahead of time on what their loan means to them
• Competent knowledge of relevant software applications (Encompass 360, Velocify, Mortech, etc)
• Knowledge of all the pertinent federal laws (TILA, RESPA, HMDA, etc.)

• Completed and maintained the Veterinary Technician Levels 0-3: standards of basic abilities and knowledge
• Administered emergency medical care to critically ill and injured animals.
• Assisted veterinarians in performing surgical procedures and diagnostics.
• Collaborated with the veterinary team to ensure seamless communication and coordination during emergencies.
• Assisted veterinarians in performing diagnostic tests for accurate diagnoses and treatment plans.
• Adapted effectively to fast-paced working environments requiring critical thinking and problem-solving skills in high-pressure situations.
• Administered medications as prescribed by veterinarians for optimal patient recovery rates.
• Facilitated client understanding of discharge instructions for at-home pet care following medical procedures or hospitalizations.
• Assisted veterinarians with radiographs and ultrasounds.
• Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.

• Assisted veterinarians during examinations and procedures, ensuring a safe environment for patients.
• Monitored vital signs and administered medications as directed by veterinary staff.
• Maintained cleanliness and organization of surgical and treatment areas, adhering to safety protocols.
• Positioned animals for diagnostic imaging such as x-rays and scans.
• Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
• Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Administered medications to animals in treatment and documented changes in condition.
• Provided customer support to clients, answering questions and addressing concerns.
• Assisted veterinarians with euthanasia of animals.
• Cleaned, sterilized and maintained surgical instruments and equipment.
• Collected and processed samples for laboratory testing.
• Collected and prepared specimens and samples for outside laboratory analysis.
• Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.