Jessica Sumpter
San Antonio
Summary
Accomplished Customer Service Manager at Solutions Printed, LLC, adept in project management and exceptional interpersonal communication. Excelled in reducing customer complaints through proactive problem-solving and meticulous attention to detail. Led a team to enhance customer satisfaction and loyalty, demonstrating strong decision-making and time management skills.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Solutions Printed, LLC
07.2014 - Current
- Resolved customer needs while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed projects through to resolution.
- Managed a team and website, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed customer projects, both new and ongoing, to produce maximum results.
- Actively listened to customers, handled requests quickly, and provided solid and swift results.
Education
Bachelor of Science - Anthropology
Arizona State University
Tempe, AZ07-2025
Associate of Arts - Liberal Arts
Palo Alto College
San Antonio, TX05-2015
High School Diploma -
Southside High School
San Antonio, TX06-2010
Skills
- Time management
- Training and mentoring
- Microsoft outlook, word, and Excel
- Problem-solving
- Decision-making
- Exceptional interpersonal communication
- Relationship building
- Handling escalations
- Issue resolution
- Deadline oriented
- Meticulous attention to detail
- Project management
Timeline
Customer Service Manager
Solutions Printed, LLC
07.2014 - Current
Bachelor of Science - Anthropology
Arizona State University
Associate of Arts - Liberal Arts
Palo Alto College
High School Diploma -
Southside High School
Similar Profiles
Jarrett OtlangJarrett Otlang
PCB Assembler at Shore Printed CircuitsPCB Assembler at Shore Printed Circuits
Alonna ChauvinAlonna Chauvin
Production Associate at Printed MintProduction Associate at Printed Mint
Rene ElizondoRene Elizondo
Senior Facilities Manager & Safety Manager at Printed EnergySenior Facilities Manager & Safety Manager at Printed Energy