JESSICA SWARTZ
Sparta,Wisconsin
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes leadership and change management, complex problem solving, and bridging both staff and departments to come to an innovative solution.
Overview
7
7
years of professional experience
14
14
years of post-secondary education
Work History
Opthalmic Assistant- Retina Specialist
SSM Health Dean Medical Group
12.2024 - Current
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
- Enhanced clinic efficiency by maintaining clean and organized examination rooms, ensuring proper equipment functionality for daily clinic schedule and procedure rooms.
- Demonstrated flexibility in adapting to changing schedules or unforeseen circumstances to ensure uninterrupted delivery of high-quality eye care services to patients in a fast paced environment.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Ophthalmic Assistant
Mayo Clinic Health System
06.2024 - 12.2024
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
- Supported all specialties, Optometry, Ophthalmology and Medical Retina providers, during clinical hours by intake exams, completing base exams and working with providers for best health of patients as well as setting up "clean" procedures.
- Administered eye medications for dilation and treatment.
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
Lead Patient Appointment Services
Mayo Clinic Health System
03.2023 - Current
- Organized up Bi-Weekly Huddles, 1x1 and departmental meetings.
- Conducted real time management, compiled statistical reports about staff quality, record tracking and data communications resulting in improved office operations by developing staff through individualized coaching.
- Composed complex memos and reports with job-related software.
- Helped implement system to organize office documentation, maximizing efficiency and increasing productivity.
- Proficient in having hard conversations, providing emotional and expectational support while navigating concerns from staff.
Patient Appointment Specialist
Clinic Health System
11.2019 - 03.2023
- Checked-in patients and managed schedule to comply with verification of information and security
- Routed incoming faxes and messages to relevant personnel without delay
- Answered phone calls and questions from current and potential patients
- Assisted internal staff with clerical needs to maximize efficiency and team productivity
- Showcased my flexibility by working in other departments over the course of my employment, such as Connected Care.
Doctor's Assistant
Eyemart Express
05.2018 - 11.2019
- Used intake and screening instruments to assess needs and to obtain complete medical history
- Updated clinical knowledge and skills through formal and informal education both clerical and hands on
- Coordinated referrals for cataract surgeries based on patients’ insurance
- Ordered appropriate supply of stock to sell to patients for spherical and specialty lenses in a timely manner
- Demonstrated attention to detail on medical charts, prescriptions, and schedules
- Educated patients on proper contact lens insertion and removal.
Education
Massage Therapy Certification -
Aveda Institute
08.2014 - 01.2025
Tomah High School
09.2010 - 06.2014
Skills
- Attention to Detail
- Documentation and Recordkeeping
- Complex Problem Solving
- Cross-Functional Collaboration
- Policy Development
- Leadership and Change Management
- Staff Development, Training, and Management
- Bridging Departments and Leadership Alike
Accomplishments
- Workgroup for OAM/Nursing Communication Policy for Mayo Clinic
- Primary Care Call Center Separation for Mayo Clinic Health System
- BLS Certification for CPR
Timeline
Opthalmic Assistant- Retina Specialist
SSM Health Dean Medical Group
12.2024 - Current
Ophthalmic Assistant
Mayo Clinic Health System
06.2024 - 12.2024
Lead Patient Appointment Services
Mayo Clinic Health System
03.2023 - Current
Patient Appointment Specialist
Clinic Health System
11.2019 - 03.2023
Doctor's Assistant
Eyemart Express
05.2018 - 11.2019
Massage Therapy Certification -
Aveda Institute
08.2014 - 01.2025
Tomah High School
09.2010 - 06.2014
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