Jessica Swink
Graham,NC
Summary
Dedicated worker with excellent communication, time management and cleanliness skills. Aiming to leverage my abilities to successfully fill the position I am applying for. Frequently acknowledged to be hardworking by my peers, I can be relied upon to help other's in need. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Catering Director
Chick-fil-A
Manassas, VA
01.2023 - 11.2023
- Developed and implemented catering policies, procedures, and standards.
- Coordinated with vendors to ensure quality products were delivered on time.
- Created marketing campaigns to promote special events or services related to catering operations.
- Established relationships with clients through excellent customer service practices.
- Managed scheduling of employees to meet all deadlines associated with catering orders.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Delegated work to staff, setting priorities and goals.
- Resolved problems or concerns to satisfaction of involved parties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Assisted staff by serving food and beverages or bussing tables.
- Explained goals and expectations required of trainees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coached staff on strategies to enhance performance and improve customer relations.
Catering Lead
Panera Bread
Manassas, VA
10.2015 - 12.2022
- Assisted with staff recruitment and training for kitchen stations and supporting roles.
- Preformed seasonal and promotional marketing to increase sales.
- Assisted with new hire orientation and employee training.
- Provided efficient and courteous service to customers at all times.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Coordinated kitchen workflows, fostering swift service and high-quality food preparation.
- Enforced sanitation practices to safeguard employees and patrons.
- Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
- Provided direction to staff during setup and service of catered events.
- Maintained cleanliness of kitchen area before, during and after catered events.
- Calculated accurate portion sizes when preparing meals for large groups.
- Maintained a filing system to store physical records and documents.
- Ensured accurate completion of all paperwork associated with deliveries.
- Received daily delivery instructions and route assignments from dispatch.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained new employees in proper food preparation techniques and safety protocols.
Animal Caretaker
PetSmart Charities
Latham, NY
10.2018 - 01.2019
- Provided treatment to sick and injured animals, and contact veterinarians to secure treatment.
- Collected and recorded animal information, such as weight, size, physical condition, treatments received, medications given and food intake.
- Examined and observed animals to detect signs of illness, disease and injury.
- Responded to questions from patrons and provided information about animals, such as behavior, habitat, breeding habits.
- Fed and watered animals according to schedules and feeding instructions.
- Advised pet owners on how cared for pets' health.
- Found homes for stray and unwanted animals.
- Sold pet food and supplies.
Volunteer
Furballs Pet Rescue
Latham, NY
09.2018 - 01.2019
- Provided treatment to sick and injured animals, and contact veterinarians to secure treatment.
- Feed and water animals according to schedules and feeding instructions.
- Examined and observed animals to detect signs of illness, disease and injury.
- Responded to questions from patrons and provided information about animals, such as behavior, habitat, breeding habits, or facility activities.
- Preform animal grooming duties such as washing, brushing, clipping, and trimming coats, cutting nails, and cleaning ears.
- Discuss with clients their pets' grooming needs.
- Find homes for stray or unwanted animals.
- Advised pet owners on how cared for pets' health.
- Found homes for stray and unwanted animals.
- Sold pet food and supplies.
Education
High School Diploma -
Schenectady High School
Schenectady, NY06.2013
Skills
- Positive Communication Skills
- Staff Supervision, Leadership and training
- Marketing Knowledge
- Teamwork and Collaboration
- Staff Management
- Team building Exercises
- Guest Satisfaction
- Time Management
- Cleaning and Sanitizing
- Money Management
Timeline
Catering Director
Chick-fil-A
01.2023 - 11.2023
Animal Caretaker
PetSmart Charities
10.2018 - 01.2019
Volunteer
Furballs Pet Rescue
09.2018 - 01.2019
Catering Lead
Panera Bread
10.2015 - 12.2022
High School Diploma -
Schenectady High School